Cannot link Xbox Game Pass Account with EA Account

Hello @itkwon,

We have a handy little EA article with more information about how to link accounts that you can find here:

https://help.ea.com/en/help/account/link-your-console-accounts/

There is a way to do this through the EA Help website:

• Click Log In at the top of this page, or any page on help.ea.com.
• Choose the option to sign in using your platform credentials.

• Fill in the login details from your platform in the pop-up.
• All set! Your accounts are linked.

You can also check if the account is already linked by logging into EA Help with your Xbox credentials and then checking the account name on the top right. 

This does not work at all, I've already spoken to an EA worker in chat support and we were not able to resolve the issue. It's just horrible, I have tried so many things to fix this and I can not even sync my Xbox account to my EA account just to play a game. I try installing an EA game through XBOX game pass and when i log in to EA I am shown with this error {"error":"Internal server error","error_description":null,"error_code":null,"code":107019}. NOTHING I do seems to work and I can't even import my XBOX friends into EA because it says "We couldn’t load your Xbox friends" and no matter how many times I try it does not work. 

I am already aware of that, and I have already tried that.

it is simply not working.

Still have the same problem here in Jan 2022. EA, are you planning on fixing it ever?

I was having similar issues, and I may have figured it out. Are you by any chance bilinguial/bicultural? My Xbox account region is set in another country, so EA Play did not work. I switched my Xbox account region to US. Then deleted EA desktop app cache, reinstalled EA app, then it worked. 

same thing has been happening to me

I got the same problem here and I really don't know how to fix it. Could you please teach me how to fix this problem? Maybe we can add friend on EA Account or Steam(friend code:28161432).