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iSevensu's avatar
iSevensu
3 years ago
Solved

Cannot log in to EA App [March 14th, 2023]

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Logging into the app
When did this happen? (dd.mm.yy hh:mm) 17.01.23 and it continues to happen, haven't been able to log in since
Summarize your bug Cannot log into the EA App. Throws error "Login did not go as planned, we couldn't log you in because the network failed to do its network thing. Try again in a few minutes." after confirming my log in credentials, and so i am unable to play any of my games.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I'm not sure if this 100% happens to everyone else, but just trying to log in with the EA App on PC on Windows 11.
What happens when the bug occurs? Cannot log into the EA App. Throws error "Login did not go as planned, we couldn't log you in because the network failed to do its network thing. Try again in a few minutes." after confirming my log in credentials. This also happens if i try to log in with my steam account.
What do you expect to see? I expect the App to work and log me in, being able to play my games.

‌

On the 16th of this month, (about a week ago), I installed The sims 4 through the Steam app on my new laptop with Windows 11, and after it was installed, I could play just fine. Then, the next day, i tried opening the game again but it wouldn't launch. The EA App would briefly open and then close with nothing else happening after. Game wouldn't start, app wouldn't launch.

I tried to log into the EA App directly and launching the game through there, instead of doing it through Steam, but whenever i tried to log in, it threw me the error described above. I tried uninstalling and installing The Sims 4 through Steam, and it didn't work. Tried uninstalling and then installing the EA App multiple times and it didn't work. Tried repairing the game through Steam and it doesn't work either. I just can't get to play or even open the app properly.

I tried inputting my log in credentials, my Steam account and nothing works. Not sure what to do, any help would be appreciated.

[CM - updating thread title for visibility]

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  • EA_Kent's avatar
    EA_Kent
    3 years ago

    Hi everyone, 

    It looks like we're starting to see recovery on this. You should now be able to log back into the EA app. When you have the chance please give it another try. 

    Thanks for bearing with us while we've been working to get this fixed! 

113 Replies

  • Mazekeeper87's avatar
    Mazekeeper87
    3 years ago

    Product: The EA app
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post) none
    Which client functionality are you experiencing this bug with? Launch Game
    When did this happen? (dd.mm.yy hh:mm) 12.02.12 15:00
    Summarize your bug The Games Library is empty. I have logged in and it knows it's me but there are no games.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? This bug may be specific to me
    What happens when the bug occurs? The games library is empty and requires that I purchase the games I already own
    What do you expect to see? My games library, including Sims 4, Sims 3 and many expansions.

    ‌

    When I log in, none of my games are in the games library.

  • Ricarde_Official's avatar
    Ricarde_Official
    Seasoned Hotshot
    3 years ago
    Now EA Desktop App removed TS3 and TS4 with all the packs from my account and It's not possible for me to log in.
  • Rehy_janek's avatar
    Rehy_janek
    3 years ago

    I had issues with Libcripto1_1.dll Q5core.dll corrupted or not compatible with windows system error message which blocked me to Launch, repair or uninstall EA desktop application.

    I just deleted whole folder and download it again.

    I changed my password(I have read it might help) because I have this message "Login did not go as planned, we couldn't log you in because the network failed to do its network thing.

  • xperiaplay14's avatar
    xperiaplay14
    New Novice
    3 years ago

    I got the same thing, the worse part is if you boot an EA game from steam or Epic games the EA app opens and closes without launching the game no feedback at all.

  • ThePianoPlayer's avatar
    ThePianoPlayer
    3 years ago

    First when i dobbeltclicked the shortcut to Battlefield 2042 it did start, but couldnt find any games. Then I tried to restart and I did get the response, when i tried to reopen the EA app, that "Login did not go as planned We ceouldnt log you in because the network failed to do its network thing". I tried a couple of times, and suddenly i did get in, but this time my game library was empty. Then i tried to log out again and log in again, but gut the network error again! - I guess russian trolls are DOS attacking your servers, or what?? (o;

  • irockal314's avatar
    irockal314
    3 years ago

    I was having the issue too. I tried unchecking keep me signed in and clicked “sign in as invisible” and it let me in. Maybe this will work for you

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