Forum Discussion

GiardiniDiMarzo's avatar
GiardiniDiMarzo
Legend
10 days ago
Solved

Can't buy KIT for The Sims 4 EA error (ref. #54005)

I'll start by saying that I've already followed all the steps recommended in this post by EA_Solaire. A prepaid credit card is linked to my Paypal account, which I've always used for purchases in the...
bug
ea app functionality
error code
pc
purchase issue
  • GiardiniDiMarzo's avatar
    GiardiniDiMarzo
    6 days ago

    My bank has not contacted me back, but something has changed in the meantime. I tried to buy the two kits through EA's site while keeping the EA app open in the background. By doing so, I was finally able to buy them with my prepaid card.

    So my advice to other players is to make an attempt to purchase from the EA site.

GiardiniDiMarzo's avatar
GiardiniDiMarzo
Legend
10 days ago

EA_SolaireHi

Yes, I tried both Paypal and my prepaid credit card. With the same credit card and the same Paypal I bought several packs in the past, I never had any problems. I will try to wait a little until next week... But I really don't know what's the problem here...

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
10 days ago

GiardiniDiMarzo 

Thanks for checking! Here on the forums we wouldn't have access to your billing information to see why this transaction is failing for you, but you can reach out to live support again and have them take a look with you. 

To contact live support for more help on this, you can submit a new request here. 

  • GiardiniDiMarzo's avatar
    GiardiniDiMarzo
    Legend
    8 days ago

    EA_Solaire​ 

    I contacted my bank, who will verify my prepaid credit card and why it is not working on the EA app, they said it will take a few days. I will let you know what they tell me in case it might be helpful to some other players.

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