Forum Discussion

4 years ago

Can't download EA play games from xBox

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 4/6/21
Summarize your bug I can't download EA games on xbox app even tho I have game pass ultimate.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? After trying and failing to install the EA desktop app through the xbox app due to some reason I don't know, I tried to install it manually from the ea website. I store everything on my PC on the F driver. The installer was also there and I couldn't install it still. Then I moved the installer to the C driver and I was finally able to install it though on my F driver. Afterwards I've logged in, linked my EA and xBox account (Checked it 3 times, I'm 100% sure it's linked). The desktop app is running, the xbox app is running, I'm trying to download a game from the xbox app and it asks me to download the EA desktop application. I uninstalled the EA app and reinstalled it now on my C driver but I still get the same thing.
What happens when the bug occurs? I'm asked to install the EA desktop app
What do you expect to see? The game successfully downloads.