Forum Discussion

ElApathy's avatar
ElApathy
Not applicable
4 years ago

Can't download FIFA 21 on EA Desktop

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 10/05/21 2:00
Summarize your bug Hello, what happens is that I had Fifa 21 already downloaded for which my subscription had expired and I renewed it about a month later (yesterday) and although I already had FIFA 21 still installed, it asked me to install it again I deleted the fifa that I had downloaded and I wanted to download it again in EA Desktop and I get the following message Cannot install We ran into a small problem and couldn't complete the installation of FIFA 21. Restart your PC and try again. Restart my PC, clear Ea Desktop cache, uninstall and reinstall Ea Desktop as well as Origin and not only happens with FIFA 21 but with 20 the same, but 19 if it lets me download it like any other game. Does anyone know a solution?
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Download FIFA 21
What happens when the bug occurs? An advertisement appears saying that it seems to be an small issue and can't start the download
What do you expect to see? Bug solved

‌

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 10/05/21 2:00
Summarize your bug Hello, what happens is that I had Fifa 21 already downloaded for which my subscription had expired and I renewed it about a month later (yesterday) and although I already had FIFA 21 still installed, it asked me to install it again I deleted the fifa that I had downloaded and I wanted to download it again in EA Desktop and I get the following message Cannot install We ran into a small problem and couldn't complete the installation of FIFA 21. Restart your PC and try again. Restart my PC, clear Ea Desktop cache, uninstall and reinstall Ea Desktop as well as Origin and not only happens with FIFA 21 but with 20 the same, but 19 if it lets me download it like any other game. Does anyone know a solution?
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Download FIFA 21
What happens when the bug occurs? An advertisement appears saying that it seems to be an small issue and can't start the download
What do you expect to see? Bug solved

‌

Hello, what happens is that I had Fifa 21 already downloaded for which my subscription had expired and I renewed it about a month later (yesterday) and although I already had FIFA 21 still installed, it asked me to install it again

I deleted the fifa that I had downloaded and I wanted to download it again in EA Desktop and I get the following message

Cannot install
We ran into a small problem and couldn't complete the installation of FIFA 21. Restart your PC and try again.

I restarted my PC, clear Ea Desktop cache, uninstall and reinstall Ea Desktop as well as Origin, DNS Flush, UAC, turning off Firewall, sent EA Desktop error inform and not only happens with FIFA 21 but with 20 the same, but 19 if it lets me download it like any other game.

Does anyone know a solution?
bug
mac
pc

5 Replies

  • xboxjulia2532's avatar
    xboxjulia2532
    Not applicable
    4 years ago

    Hi. I'm trying to download FIFA 21 on EA Desktop (I have EA Play) but an error keeps happening. It says that the installation couldn't be completed and the PC should be rebooted. I tried doing that and I also reinstalled EA Desktop but the error persists. Can somebody help me?

  • Timtempor's avatar
    Timtempor
    Not applicable
    4 years ago

    Product: EA Desktop
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post) 816e879d-1500-43bf-a375-15e580a0f86d
    Which client functionality are you experiencing this bug with? Download Game
    When did this happen? (dd.mm.yy hh:mm) 06/09/2021 10:00pm
    Summarize your bug The EA desktop app fails to download Fifa 2021
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Attempt to download Fifa 2021
    What happens when the bug occurs? When I attempt to install the game it errors out every time.
    What do you expect to see? The game to install properly

    ‌

    Every time I try to install the game it fails with this error message(See attached screenshot). I have tried all of the following troubleshooting steps:
    Re-installed desktop app a bunch of times

    Cleared program data and app data  for EA desktop and Origin
    Re-installed the xbox app

    Tried the download/install with the xbox app uninstalled
    Unlinked all accounts from my EA account and re-linked the xbox account

    Uninstalled origin

    The attached log from the EABackgroundService shows errors with the Origin Downloader. Here is a snippet from the log

    552 [2021-06-10T20:10:23.883Z] 17856 INFO (eax::components::contentInstall::InstallQueueController:😕etQueueActive) Queue active=1, enabled=1
    553 [2021-06-10T20:10:23.883Z] 17856 INFO (eax::components::contentInstall::InstallQueueController::getNextInstallJob) Cannot get the next install job while a job is still running
    554 [2021-06-10T20:10:23.883Z] 17856 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleInstallContentRequest) Starting SAL content query due to empty slug for install request: offer=[Origin.OFR.50.0004195]
    555 [2021-06-10T20:10:23.883Z] 17856 INFO (eax::components::contentLibrary::SalContentRequestor:😕tartContentQuery) Staring SAL content query process
    556 [2021-06-10T20:10:23.883Z] 17856 INFO (eax::components::contentLibrary::QueryRunner<class eax::components::contentLibrary::OwnedGamesQuery>:😕tartQuery) SAL query [OwnedGames] starting, attempt=[1/3]
    557 [2021-06-10T20:10:24.094Z] 24832 ERROR (Origin::Downloader::ContentInstallFlowDiP::onProtocolError) [Legacy] [ERROR] ContentInstallFlowDiP: errortype = 65538, errorDesc = The install flow was unable to retrieve the content's JIT URL, errorcode = 15002, errorctx = url=https://api1.origin.com/ecommerce2/downloadURL?productId=Origin.OFR.50.0004195&userId=2297254568&https=true
    558 [2021-06-10T20:10:24.114Z] 17856 WARN (eax::components::contentInstall::ContentInstallComponent::Impl::logInstallError) Install warning occured for offer=[Origin.OFR.50.0004195], category=[0], code=[5], legacy-type=[65538], legacy-code=[15002], legacy-context=[url=https://api1.origin.com/ecommerce2/downloadURL?productId=Origin.OFR.50.0004195&userId=2297254568&https=true]
    559 [2021-06-10T20:10:24.114Z] 17856 INFO (eax::components::contentLibrary::QueryRunner<class eax::components::contentLibrary::OwnedGamesQuery>::onQueryComplete) SAL query [OwnedGames] succeeded, attempts=[1]
    560 [2021-06-10T20:10:24.114Z] 17856 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::onSalContentLoadSuccess) SAL Content loaded
    561 [2021-06-10T20:10:24.116Z] 17856 WARN (Origin::Engine::Content::LocalContent::dipInstallPath) [Legacy] [WARNING] This function should be only used for DIP. ContentId = Origin.OFR.50.0003413
    562 [2021-06-10T20:10:24.116Z] 17856 WARN (Origin::Engine::Content::LocalContent::dipInstallPath) [Legacy] [WARNING] This function should be only used for DIP. ContentId = Origin.OFR.50.0004128
    563 [2021-06-10T20:10:24.117Z] 17856 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::updateEntitlementStoreFromQueries) Updated [0] entitlements in [2ms]
    564 [2021-06-10T20:10:24.117Z] 17856 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::tryCompleteContentLoadFromQuery) Legacy and SAL queries completed succesfully. Content store had [0] entitlements change
    565 [2021-06-10T20:10:24.207Z] 17856 INFO (eax:😕ervices::gameManagement::readManifestFile) Reading manifest file: E:\Program Files (x86)\Steam\steamapps\common\Knockout City\__Installer\installerdata.xml.
    566 [2021-06-10T20:10:24.208Z] 17856 ERROR (eax::legacyInterface::content::fillCatalogLocalUninstall) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0003487].
    567 [2021-06-10T20:10:24.208Z] 17856 INFO (eax:😕ervices::gameManagement::readManifestFile) Reading manifest file: E:\Program Files (x86)\Steam\steamapps\common\ItTakesTwo\__Installer\installerdata.xml.
    568 [2021-06-10T20:10:24.209Z] 17856 ERROR (eax::legacyInterface::content::fillCatalogLocalUninstall) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0004024].
    569 [2021-06-10T20:10:28.219Z] 24832 ERROR (Origin::Downloader::ContentInstallFlowDiP::onProtocolError) [Legacy] [ERROR] ContentInstallFlowDiP: errortype = 65538, errorDesc = The install flow was unable to retrieve the content's JIT URL, errorcode = 15002, errorctx = url=https://api1.origin.com/ecommerce2/downloadURL?productId=Origin.OFR.50.0004195&userId=2297254568&https=true
    570 [2021-06-10T20:10:28.238Z] 17856 WARN (eax::components::contentInstall::ContentInstallComponent::Impl::logInstallError) Install warning occured for offer=[Origin.OFR.50.0004195], category=[0], code=[5], legacy-type=[65538], legacy-code=[15002], legacy-context=[url=https://api1.origin.com/ecommerce2/downloadURL?productId=Origin.OFR.50.0004195&userId=2297254568&https=true]
    571 [2021-06-10T20:10:32.360Z] 24832 ERROR (Origin::Downloader::ContentInstallFlowDiP::onProtocolError) [Legacy] [ERROR] ContentInstallFlowDiP: errortype = 65538, errorDesc = The install flow was unable to retrieve the content's JIT URL, errorcode = 15002, errorctx = url=https://api1.origin.com/ecommerce2/downloadURL?productId=Origin.OFR.50.0004195&userId=2297254568&https=true
    572 [2021-06-10T20:10:32.364Z] 17856 WARN (eax::components::contentInstall::ContentInstallComponent::Impl::logInstallError) Install warning occured for offer=[Origin.OFR.50.0004195], category=[0], code=[5], legacy-type=[65538], legacy-code=[15002], legacy-context=[url=https://api1.origin.com/ecommerce2/downloadURL?productId=Origin.OFR.50.0004195&userId=2297254568&https=true]
    573 [2021-06-10T20:10:36.484Z] 24832 ERROR (Origin::Downloader::ContentInstallFlowDiP::onProtocolError) [Legacy] [ERROR] ContentInstallFlowDiP: errortype = 65538, errorDesc = The install flow was unable to retrieve the content's JIT URL, errorcode = 15002, errorctx = url=https://api1.origin.com/ecommerce2/downloadURL?productId=Origin.OFR.50.0004195&userId=2297254568&https=true
    574 [2021-06-10T20:10:36.488Z] 17856 WARN (eax::components::contentInstall::ContentInstallComponent::Impl::logInstallError) Install warning occured for offer=[Origin.OFR.50.0004195], category=[0], code=[5], legacy-type=[65538], legacy-code=[15002], legacy-context=[url=https://api1.origin.com/ecommerce2/downloadURL?productId=Origin.OFR.50.0004195&userId=2297254568&https=true]
    575 [2021-06-10T20:10:40.607Z] 24832 ERROR (Origin::Downloader::ContentInstallFlowDiP::onProtocolError) [Legacy] [ERROR] ContentInstallFlowDiP: errortype = 65538, errorDesc = The install flow was unable to retrieve the content's JIT URL, errorcode = 15002, errorctx = url=https://api1.origin.com/ecommerce2/downloadURL?productId=Origin.OFR.50.0004195&userId=2297254568&https=true
    576 [2021-06-10T20:10:40.614Z] 17856 WARN (eax::components::contentInstall::ContentInstallComponent::Impl::logInstallError) Install warning occured for offer=[Origin.OFR.50.0004195], category=[0], code=[5], legacy-type=[65538], legacy-code=[15002], legacy-context=[url=https://api1.origin.com/ecommerce2/downloadURL?productId=Origin.OFR.50.0004195&userId=2297254568&https=true]
    577 [2021-06-10T20:10:44.860Z] 24832 ERROR (Origin::Downloader::ContentInstallFlowDiP::onProtocolError) [Legacy] [ERROR] ContentInstallFlowDiP: errortype = 65538, errorDesc = The install flow was unable to retrieve the content's JIT URL, errorcode = 15002, errorctx = url=https://api1.origin.com/ecommerce2/downloadURL?productId=Origin.OFR.50.0004195&userId=2297254568&https=true
    578 [2021-06-10T20:10:44.860Z] 24832 ERROR (Origin::Downloader::ErrorTransition::onTransition) [Legacy] [ERROR] ContentInstallFlow transtioning to error state: type = 65538, code = 15002, description = url=https://api1.origin.com/ecommerce2/downloadURL?productId=Origin.OFR.50.0004195&userId=2297254568&https=true
    579 [2021-06-10T20:10:44.876Z] 17856 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::logInstallError) Install error occurred for offer=[Origin.OFR.50.0004195], category=[0], code=[5], legacy-type=[65538], legacy-code=[15002], legacy-context=[url=https://api1.origin.com/ecommerce2/downloadURL?productId=Origin.OFR.50.0004195&userId=2297254568&https=true]
    580 [2021-06-10T20:10:44.876Z] 17856 WARN (eax::components::contentInstall::ContentInstallComponent::Impl::completeMajorInstallError) Canceling download for offerId=[Origin.OFR.50.0004195] because it hasn't properly started yet and can't be paused
    581 [2021-06-10T20:10:44.876Z] 17856 INFO (eax::components::contentInstall::InstallQueueController:😕etQueueActive) Queue active=1, enabled=1
    582 [2021-06-10T20:10:44.935Z] 3836 ERROR (Origin::Downloader::PackageFile::LoadFromManifest) [Legacy] [ERROR] Unable to open C:\ProgramData\Origin\LocalContent\FIFA 21\Origin.OFR.50.0004195.pkg.
    583 [2021-06-10T20:10:44.935Z] 3836 ERROR (Origin::Downloader::ContentProtocolPackage::CleanupFreshInstallData) [Legacy] [ERROR] Failed to load package manifest [C:\ProgramData\Origin\LocalContent\FIFA 21\Origin.OFR.50.0004195.pkg] for installation file cleanup.

  • ElApathy's avatar
    ElApathy
    Not applicable
    4 years ago

    I try to download the Fifa 21 game and then a message appears saying that it's not possible and i need to restart my PC and try again, but still doesn't work

    I tried with DNS Flush, Clearing cache (Ea Desktop and Origin), Reinstalling Apps and Xbox gamepass App, sent an msinfo and inform of the Ea Desktop app, turned off UAC and nothing works 

    Can anyone help me?

  • AlexPRIEST92's avatar
    AlexPRIEST92
    Not applicable
    4 years ago
    @ProRudson No fixes at this moment, if you has the same issue, you can download first Apex Legends (Free Game), pause the download and select FIFA or other game. This workaround solved this issue.

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