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JoaobeltraoPT's avatar
JoaobeltraoPT
2 years ago
Solved

Can`t download games from XBOX game pass

I'm having this problem. Tried all troubleshooting steps with no success.
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago
    INFO - Post Marked as Solution for Visibility

    Hey everyone,

    I'm closing this thread because it covered various errors in the EA app that aren't related and likely stem from different causes.

    If you're facing the "There's a problem with your download" or "Something went wrong" error, report it here with the requested data on page 1.

    For the "You don't have access" error, report it here with the requested data on page 1.

    If your EA app indicates a game has been removed from your library (see below), go here.

    Thanks.

adechek's avatar
adechek
2 years ago

Games from Steam and Xbox won't install. At all

I've encountered a problem that has never happened before. I used to be able to launch and download games from both my Gamepass and Steam accounts through EA. I needed to download ME from Gamepass, but as it is also purchased in Steam, there was a conflict. I needed the launch to be through Gamepass, so I disconnected the Steam Prof. from EA, but ran into the fact that every game with EA play has a preparation and then an error. I've disconnected and reconnected accounts, cleared the cache, deleted the EA app, run as admin - nothing works. Games bought directly from EA - downloaded, but games from Steam just pause and when I try to resume they give an error. Games from EA Play are in preparation and giving errors all the time - I just can't play anything because of a crooked app, great.

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