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Destroyer140's avatar
5 months ago
Solved

Can't install EA Desktop APP

Hi,

Recently I downloaded Sims 4 on steam and it required me to update the old Origin client to the "new EA Desktop app" to play it, but it simply fails to install, citing errorcode "INST-14-1603" whether I try to install it in a custom folder, or the default one. I've tried practically all the common fixes I could get my hands on with google but nothing seems to work on my end.

The following is a non-exhaustive list of things I've already tried:
-Remove Origin/EA Desktop app with any remaining folders or registry key I could find
-completely remove any "visual studio redistributable" package (not just the 2 suggested in the fix posts). I followed this up with a reboot straight into DISM and SFC /scannow into another reboot once they finished and do a clean reinstall of the 2013 and the 2015-2022 Redistributable
-I've tried to install it via the .msi file the "installer" it self downloads
-I've tried to create a secondary windows user wit ha short, simple characters only user name and install with that
-I've tried to completely disable all protection on my AV software

Nothing seems to work. The official installer cites the above mentioned "INST-14-1603", the MSI installers run to practically 99.99% where all files and everything is in place, it's starting the background services, then promptly starts "rolling back" and delete the files and services saying "the setup wizard ended prematurely because of an error" and to try later.

Any other suggestions what could I do to diagnose the issue further?

  • Destroyer140's avatar
    Destroyer140
    4 months ago
    @Destroyer140

    After being ignored for 3 week+ with no follow up steps to troubleshoot my issue I was forced to go with the only option I have left and do a clean reinstall of windows on my system, resulting in partial dataloss.

    I'm deeply disappointed in EA's incompetence in this matter as I was ready to try things/provide logs etc... would I have had anyone to actively work with....

3 Replies

  • @EA_Barry
    The post you linked mentioned downloading the installer from a different browser as a fix.

    Originally, I downloaded it from firefox. Following the post you quoted I have tried downloading it with:
    -Chrome
    -Brave
    -Vivaldi

    and it still doesn't work. The whole thing does not make sense in the first place as the thing being downloaded is not even the installer, but rather an app that downloads a the silent installer for the app in the background on it's own, which shoud not be effected by a user's browser.

    Furthermore, I taken the liberity to follow post #3 at https://answers.ea.com/t5/Information-Guides-and/INFO-EA-app-What-does-this-INST-Error-Code-mean/m-p/12420205#INST-14-1603 as it  was also in the comment sections of the post you linked. I have reinstalled all VC Redist (paying attention to x86/x64 versions where applicable) and followed it up with a reboot.

    The app still won't install.

  • Destroyer140's avatar
    Destroyer140
    4 months ago
    @Destroyer140

    After being ignored for 3 week+ with no follow up steps to troubleshoot my issue I was forced to go with the only option I have left and do a clean reinstall of windows on my system, resulting in partial dataloss.

    I'm deeply disappointed in EA's incompetence in this matter as I was ready to try things/provide logs etc... would I have had anyone to actively work with....

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