Can't link XBOX to EA Account

I got in! I first logged into both Origin and EA, then I logged out. I then logged into Xbox game pass and went to settings and to linked accounts. Down at the bottom it says EA then manage to the right. I clicked on manage and was able to access what ever account ea and Xbox thought were connected(my guess from 20 years ago old me account). Then was able to unlink my account inside ea. I think somehow xbox was attached to my old ea account and couldn’t login till I unattached. I was then able to re login to ea by clicking on the Xbox symbol and signed in and was good to go. I hope you are able to get help from this. I wish all the best to whoever reads this and is able to get in. 

I've now spent about three hours trying to get my account linked as well and nothing. Exceptionally frustrating. The chat person was helpful, but ultimately, every time I click the xbox link to login, I use my Microsoft Credentials and EA's site tells me to reset the password.

I give up.

@EA_Illium  @Justintime0414  Thanks for your time and contribution but this couldn't help me neither.

@all please use the "Me too" button on this thread to show EA easily how many people are affected by this problem.

In my opinion, the fault lies with EA.

Apparently, the problem is based on old, deleted accounts that make it impossible to resolve a former XBOX - EA connection.

No knowledge about an old (alleged) account = no possibility to ever reconnect to that account.

I am quite frustrated.

No other major games provider has such problems (I have been playing various PC games for 15 years and have connected accounts many times).

EDIT:

@EA_Illium  Why does this thread say "This topic has an EA-approved solution"?

I removed the marked solution due to several people having this issue unsolved!

I'm having this issue as well. They kept asking for my original gamertag and asked if I had bought a used system. I was eventually given the original gamertag that my EA account was tied to which I haven't used in maybe a decade that was on an Xbox 360 I have since gotten rid of or ported over to a new one. They referred me to Xbox about the gamertag which is attached to an inactive email. Xbox won't give me access to the account either because I don't have the serial number of the Xbox or the CC number of the card that I used to buy games on.

It's a giant convoluted mess that EA has no fix for. I've gone through the same loopholes as you with no progress.

Justintime0414, 

Could you help me out with this part-

"I then logged into Xbox game pass and went to settings and to linked accounts. Down at the bottom it says EA then manage to the right."

I don't know where to log in separate for XBOX Game Pass. Do you mean just XBOX home page? I can't find the "Settings" button you mention.

Thank you

Witz