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cbannister11's avatar
cbannister11
Rising Novice
2 months ago

can't load sims

ever since the new update i haven't been able to load the ea app without using data OR even load the sims game at all. I have tried absolutely everything they've suggested and nothing's helped

14 Replies

  • itssvee's avatar
    itssvee
    Rising Novice
    2 months ago

    Happening to me as well. I’m on a Mac and it was working just fine before updating my laptop. Now it will not even load it gets stuck with a loading wheel. I can’t press repair or anything in the menu bar. I removed mods etc and tried reinstalling to no avail.

  • cbannister11​  To be clear, does the EA App work fully some of the time?  And if so, what exactly are you doing that makes it work?  What happens when it doesn't work: do you get an error message, what does it say, etc.?

    Please be as detailed as you can, and add a screenshot or two if it helps.

  • cbannister11's avatar
    cbannister11
    Rising Novice
    2 months ago

    on mac, i don't get an error message it just never loads and if i go to force quit to says not responding

  • cbannister11​  When the EA App is working and you try to run Sims 4, what happens?  Please describe what you see, and if you get an error message, post a screenshot of it.

    Please also let me know whether your computer runs Windows or macOS.

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