Can't open the app, "Background services crashed"
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) I don't see an ID or sticky thread
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 7/31/23 and on and off the past few days
Summarize your bug I can't open the EA app and therefore can't play games (seriously, either fix this stupid app or give us another way to play the games we've paid for and should be able to play)
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Try to start the app.
What happens when the bug occurs? I get a pop up saying it's connecting. Then I get a message that says: "Background services crashed The background services aren't responding so we're kicking off the update manually. Stay put while we get the app up and ready for you." I have the options to "restart app" or "cancel". I click to restart and get a new window, with a black background and white text, that tells me the app is up to date and then has a countdown for a few seconds before closing. I try to start the app again and the entire process repeats itself. I saw another post here from December (I haven't had this issue until recently, maybe a week after the new pack released) that gave a way to fix it, but I haven't been able to fix it using the methods it listed.
What do you expect to see? The actual app and the games I paid for that I should be able to actually play.
I've already given you all the info I have and have no idea what to write here.
UPDATE:
Alright, I seem to have fixed it.
First, I added the EA App and background services as exceptions for my security program.
That allowed me to download some updates, but it still wasn't properly updating.
So I decided to delete the app altogether, and redownload it in hopes everything would download properly this time.
And... it appears it did! I was able to open the app and launch my game!
