can't receive verification code

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Other (Please Describe)Please describe can't receive verification codeWhen did this happen? (dd.mm.yy hh:mm) 7/17/23Summarize your bug can't receive verification code to my emmailHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? can't receive verification codeWhat happens when the bug occurs? can't receive verification codeWhat do you expect to see? can't receive verification code‌I cannot&nbsp;can't receive verification code to my email to log in the ea app or to reset passwordnmq1971[edit: email address removed]Thanks

ea_illium · Answer

HI&nbsp;@nmq1971&nbsp;Can you check your spam folder and any created folders with rules applied to check if the emails are being filtered out?

If not you will want to reach out to our support to help further with resetting your account password:

EA Help website&nbsp;

Thanks!

smidt2002 · Answer

I am having this problem to but I can't get into the help page to send an email because I can't select a platform

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can't receive verification code

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