Community Manager@Sr_abobrinha Can you Attach a DxDiag?
I have received this error as well; however, I only get it when trying to launch Sims4, I have been successful launching other games without the same error on the EA app. I'm providing my dxdig report as well. I have been unable to launch since the last update on Sims4. Prior to this error I received the Failed to launch try again later, but the repair game worked, or I was able to launch using GEFORCE app. I did file a tech case on this issue my case number is 152407233. I have followed every troubleshooting on EA Help as well as uninstalling/reinstalling both Sims4 as well as I tried to uninstall/reinstall the EA app. I reset my modem (even though I knew it wasn't my internet connection) I also did a direct connection to my modem and still same error. I have done speed tests for my internet connection; I use highest speed with Cox Communications for internet.
Please let me know if you need anything more.
