Concerning dead space for Xbox game pass for PC, which forces EA beta client to open.
installation reaches 100%, and then I get the following message.
”The installation failed. The final stages of installation didn’t go as planned. Please try again.“
I have reinstalled the app for EA, cleared the cache, tried different install folders, still doesn’t work. Always same error at 100%.
I have the same exact problem. This is infuriating.
Yep, having the same exact issue right now. Xbox game pass user on a Win10 Asus laptop trying to play EA game pass games is just a pain at this point, origin didn't have these issues ☹️
EA Staff (Retired)Hi Everyone,
Thanks for letting us know what you're seeing with Dead Space and EA App, to check would it be possible to go through the following steps if you have not then check if this continues?
If you keep getting the error, would it be possible to get a DxDiag from everyone still running into the error?
@EA_Illium wrote:Hi Everyone,
Thanks for letting us know what you're seeing with Dead Space and EA App, to check would it be possible to go through the following steps if you have not then check if this continues?
- Ensure the installation folder is writable, and no Ati-virus or security software is interfering.
- Ensure you have enough space for the game to fully install
- Run the System File Checker tool then Check for Windows
- Clear EA App's Cache
- If you see the error again, try downloading another game (use Apex if you don't have another) and let the installation get to about 15% to see if the error pops up, if not stop the download and try Dead Space again
If you keep getting the error, would it be possible to get a DxDiag from everyone still running into the error?
Thanks for responding. I have done all of the above. It seems the issue might be related to the cleanup process in the “_Installer” subfolder. Because I can’t even cancel the 99% finished download in EA Desktop unless I manually go into the main game folder and delete the “_Installer” subfolder. Only then can I cancel the paused installation at 99% in EA desktop.
In other words, EA desktop just hangs and saying installation failed even when I try to cancel it when it gets stuck at 99%.
Win10, 5900x, 32GB ram, nvidia 3000 gpu, dx12
Aight, so, been in a chat with these EA peeps, apparently due to EA's desktop app being in Beta and in it's early days together with Xbox Game Pass, not all games are actually supported on it as of yet, so here only time will fix this issue.
@AshaVi2 wrote:Aight, so, been in a chat with these EA peeps, apparently due to EA's desktop app being in Beta and in it's early days together with Xbox Game Pass, not all games are actually supported on it as of yet, so here only time will fix this issue.
While that’s not great news, I do have to say I appreciate you reaching out personally to their staff. Thanks very much for sharing the info here.
Same thing is happening to me. However, now I also can't download any other games either because they are stuck in queued since I am not able to cancel the download for dead space. When I try to cancel the download for deadspace, it says the same message about installation failed... very frustrated.
I had that problem and what worked for me is I just deleted every dead space file and it eventually dissapeared out of my queue.
@AshaVi2 wrote:Aight, so, been in a chat with these EA peeps, apparently due to EA's desktop app being in Beta and in it's early days together with Xbox Game Pass, not all games are actually supported on it as of yet, so here only time will fix this issue.
It definitely used to be supported. I downloaded Dead Space several months ago using EA Desktop and it installed and ran just fine. But yesterday I tried to redownload it and now I'm also getting the "The final stages of installation didn’t go as planned" error message. The game downloads all the way to 100% and then fails to finalize the install.
