Desktop beta app will not uninstall
Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Application Installer W...
Forum Discussion
Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Uninstall EA Desktop
When did this happen? (dd.mm.yy hh:mm) 20/03/21 11:49
Summarize your bug Can't uninstall EA Desktop from Add or Remove Programs
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Following the steps to uninstall the EA Desktop app from the Add or Remove Programs control panel, EA Desktop won't actually uninstall
What happens when the bug occurs? After the progress bar completes, the uninstall wizard closes, but EA Desktop is still installed. No error or any other indication of what happens.
What do you expect to see? The app to go away...
I was attempting to install and play SimCity (2013, coming from GamePass), but after installing EA Desktop, then SimCity, the game wouldn't load. The process would start, then freeze immediately and have to be closed from the Task Manager. After uninstalling it from Add/Remove Programs, I attempted to re-download it, but it wouldn't add to the download queue in EA Desktop. This is where I started having issues with the app itself.
One of the troubleshooting steps is to uninstall EA Desktop from Apps & Features in Windows. I click EA Desktop in the list, click Uninstall, click Uninstall again, and the EA Desktop Uninstaller opens. "Ready to uninstall EA Desktop? No hard feelings." it tells me (maybe not from your end...). I click UNINSTALL, and get "Initializing," then "Uninstalling the app..." and a progress bar. A few seconds later, the progress bar makes it to the end, and the uninstaller closes. The first time, I rebooted Windows, re-opened GamePass to see if I can re-install EA Desktop, but when I clicked on "SEE IN EA DESKTOP," it opened immediately as if it didn't uninstall! Re-opening Apps & Features, EA Desktop is still in the list of installed apps. Every time I try to uninstall, the same loop happens, and the app doesn't actually uninstall at all!
UPDATE - Work around:
After opening C:\Program Files\, I manually deleted the Electronic Arts folder (only the EA Desktop folder was in it). I had to also manually close EA Desktop background services from Task Manager to allow the folder to delete. Once removed, I was able to re-run the Add/Remove Programs uninstaller for EA Desktop, which now completed successfully and removed itself from the list of installed programs.
I just did this and it's not working at all. Every time I try to install it again, it says it's already installed. I dumped temp files, looked for anything associated to EA on my pc, and from what I found it didn't work.
Used control panel, and Revo, used CCleaner, nothing. It still says it's installed. This is aggravating, and EA support has been completely unhelpful.I’m having this same issue. I installed EA DESKTOP, and I was receiving error messages. So I uninstalled EA DESKTOP with the intention of reinstalling it. After uninstalling when I try to reinstall I get an error saying EA DESKTOP is already installed. When I click launch it opens my System 32 folder. I’ve even deleted all registry entries pertaining to EA DESKTOP, and same issue.
Is there a fix for this or just use Origin for now?
I didn't know how to add to this topic without replying to someone's post, sorry about that. But I wanted to say that I might have found what is causing problems for those uninstalling EA Launcher and that is a little service inside the files called EA Background Service. I don't know what exactly it does but I cannot delete it no matter what I do and there are about 10 other files I cannot delete within the EA Launchers files and they say its because EA Background Service is running which makes me think the app is secretly always running so you cant delete. Who knows maybe I am wrong. Just though Id add what I found while trying to delete this god forsaken app.
EDIT : If you end the task in task manager labeled EA Background Service, it should let you delete the entire launcher files from your PC. At least that's how I fixed the issue
- @keokiblack233 Me too bro. It pisses me off.
Cool thanks this worked for me
- @PyroDrake1134 thank god i saw this!!! I have been trying to uninstall the damn app due to a 500 error. said something mysterious was happening preventing me from playing games only. Waited for days. cleared cache, app repair and even tried to believe ea reps advice it was a network issue. last option I found was to deleta app. Saw this thread, saw your post, and it was because the background service was running. THANK YOU!!! I love you man!!! Think i will stick with Origin for a while.
- @PyroDrake1134 OMG!! This worked for me, thank you for posting because I was on the verge of tears stressed out on how to remove that app
It won’t allow me to manually override it. It says folder or file unit is open. I’ve deleted everything and scoured for any thing ea and this is all that left. Any way to fix that? Thanks
@PyroDrake1134 This worked perfectly for me (windows 10). The EA app was refusing to uninstall normally since you can't uninstall an app while it is running, and EA is always running in the background. It keeps running in the background even if you close the window. You have to use the task manager to force the app to stop running in the background. This was really damn annoying - the stupid app runs and slows down your computer so much and you can't even uninstall the damn thing. EA has a special knack for testing my patience.
- EA_Leeuw
Community Manager
Hi all,
I am going to close this thread to stop it from being necro'd.
If you're also experiencing the issue that's being discussed in this thread, please create a new/fresh thread.
Thank you.
