Forum Discussion

averageeee's avatar
2 years ago

EA Account Avatar Won't Update

Yesterday, I changed my account avatar and I cleared the EA app cache and all other local cache (files, dns etc.) but it only reflected on the EA website side and not the app.

Today, I discovered the avatar had changed to the default one on its own, so I had to upload it again and it's still not reflecting on the app. It's like it deletes it from my account when I clear its cache. 

Also, it's super weird that the app's interface doesn't allow you to change the avatar within the app itself, not to get redirected to the website and not have it changed in the end. So many other game clients and apps have the ability to instantly change your avatar whether it's via the website or the app. Why is that?

What exactly should I do to make the avatar I have set appear on the app as well and not have it disappear?

(cm edit - updating thread for tracking)

6 Replies

  • I am. I can't get my PfP to update through the website. Just shows a broken image icon whenever I attempt too. The change shows in the EA APP but not through the website. 

    Edit - within 10 seconds of sending the message my pfp finally updated. 

  • Hi, I'm having the same issue too, my pfp on the website is different on the app.

  • Zeroxmax1's avatar
    Zeroxmax1
    11 months ago

    did you fix it? i have the same issue, I change my avatar on the ea website, and it works. But in game and ea app its looks default avatar.

  • Wona's avatar
    Wona
    10 months ago

    I am experiencing the same issue as well, word for word as OP said. Every time I try to reupload a new profile avatar, whether PNG, JPEG, even tried GIF, it only loads as a broken image icon, and doesn't display on the EA app.

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