Ea App constant crashing

Hello all,

I have been experiencing a persistent crash with the EA Desktop app. I’ve done extensive troubleshooting on my own.

Issue:

The EA Desktop app crashes immediately on launch. It never fully opens. Windows reports heap corruption (exception code 0xc0000374). The crash is consistent across reinstalls and survives reboots.

Crash signatures from Reliability Monitor / Event Viewer:

Faulting application name: EADesktop.exe

Faulting module: ntdll.dll

Exception code: 0xc0000374

Fault offset: 0x00000000001176b5

I also saw earlier installer/service related failures including:

INST-18-4103 – Incorrect hash value

INST-14-1603 – Unknown fatal error

INST-3-1920 – Failed to start background service

INST-14-1460 – Local operation timeout

INST-21-577 – Signature validation error

INST-14-1612 – Installation source missing

EC:109 – App files corrupted

Troubleshooting steps already completed:

Full uninstall of EA Desktop

Manual deletion of all EA folders (Program Files + AppData + cache)

Clean reinstall of the EA installer

Manual reinstall of Microsoft Visual C++ Redistributables (2015–2022 x86/x64)

Cleared Windows installer cache and temp folders

SFC /scannow and DISM system repair

Disabled all startup apps and non-Microsoft services (clean boot)

Disabled Razer Game Manager service (it was crashing near the same time)

Clean GPU driver wipe using DDU in Safe Mode

Fresh AMD driver install (driver-only + factory reset)

Tested launch in a minimal environment

Closed all background services on startup besides Windows services and EA

Closed all startup apps

Ran Windows Memory Diagnostic (no errors reported)

The crash still happens after all of the above.

At this point the system is running clean drivers, no overlays, no background injectors, and a clean EA install. The app still crashes instantly with the same heap corruption signature.

Thank you for your time and help,

Joshua