Forum Discussion

Not applicable

2 years ago

Solved

EA app crashes after login on Windows PC and prevents The Sims 4 from launching

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) c4f173b6-4c93-4743-9ea6-ca482a14e224
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe app crashes on launch
When did this happen? (dd.mm.yy hh:mm) 14.03.2024
Summarize your bug EA app crashes on launch
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? try launching app
What happens when the bug occurs? app crashes
What do you expect to see? app launching

‌

I've tried literally every solution I found on the internet - nothing helps. Both EA app and the sims 4 game crashes on launch. At most I managed to reach the login screen but no matter of options I have chosen (like to stay logged in or not) it always crashes after that. It was working fine like 3 weeks ago, I didn't make any changes in my computer since then. I'm not interested in playing offline because I have a DLC I want to install

CM thread update

bug

mac

masloorzechowe
2 years ago
CM updated reply:

After several days of troubleshooting, I found a partial workaround for launching The Sims 4 when the EA app keeps crashing. It is inconvenient and does not fully solve the problem, but it may help others play the game in offline mode.

I used the tutorial in this thread to launch Origin and download the additional Sims 4 DLC I wanted:

https://answers.ea.com/t5/General-Discussion/I-m-still-using-Origin/td-p/12379204/page/2

Unfortunately, the installed Sims 4 files appeared to differ between Origin and the EA app. Origin therefore had to repair and redownload the entire game, including all installed DLC. This took several hours.

After the repair finished, The Sims 4 would not launch through Origin or directly from the game executable.

This is the workaround that eventually let me play:

I removed the locally stored EA app account data from my PC.

I opened the EA app and entered my login details again.

I selected the option to keep me signed in.

The EA app crashed again, as it had before.

I disconnected my PC from the internet.

I launched The Sims 4 directly from its main executable file.

The game attempted to open the EA app, but the app could not connect without internet access.

I was then allowed to launch and play The Sims 4 in offline mode.

This is not a complete fix for the EA app crashing issue. Online features such as the Sims 4 Gallery are unavailable, but the workaround may allow affected players to access their game and installed DLC while offline.

Hopefully, this helps someone at least partially enjoy the game until a proper solution is available.

4 Replies

Replies have been turned off for this discussion

hyllask
Not applicable
2 years ago
Lol this is a constant problem, check the forum posts. They've done nothing. Nada. Roughly half the users or more are Sims users. Starting to see a correlation..
Pretty sure this company wants people to stop playing old sims, just like other tech platforms want old, user-owned content to be disabled. Sims 5 will be very different from Sims 3 & even 4.
It's a really bad loss, either people need to complain in one unified way, or this company will do nada.
masloorzechowe
Not applicable
2 years ago
Yes I saw those posts, even tried every solution posted in them. I even responded in some of them but finally decided to create new thread because there was no progress in solving the issue or - for some reason - issue got marked as solved ☹️ I have been fighting with this for a few days now... I think it's time to just crack the game just to go around EA app ☹️
LennyOgg
Not applicable
2 years ago
It's weird that there are no answers from 'officials' on the latest threads about this issue and that they still roll out the broken app update. I got the update today and since I clicked on 'install' the app keeps on crashing. And I'm a Sims player too ö.Ö'
masloorzechowe
Not applicable
2 years ago
CM updated reply:

After several days of troubleshooting, I found a partial workaround for launching The Sims 4 when the EA app keeps crashing. It is inconvenient and does not fully solve the problem, but it may help others play the game in offline mode.

I used the tutorial in this thread to launch Origin and download the additional Sims 4 DLC I wanted:

https://answers.ea.com/t5/General-Discussion/I-m-still-using-Origin/td-p/12379204/page/2

Unfortunately, the installed Sims 4 files appeared to differ between Origin and the EA app. Origin therefore had to repair and redownload the entire game, including all installed DLC. This took several hours.

After the repair finished, The Sims 4 would not launch through Origin or directly from the game executable.

This is the workaround that eventually let me play:

I removed the locally stored EA app account data from my PC.

I opened the EA app and entered my login details again.

I selected the option to keep me signed in.

The EA app crashed again, as it had before.

I disconnected my PC from the internet.

I launched The Sims 4 directly from its main executable file.

The game attempted to open the EA app, but the app could not connect without internet access.

I was then allowed to launch and play The Sims 4 in offline mode.

This is not a complete fix for the EA app crashing issue. Online features such as the Sims 4 Gallery are unavailable, but the workaround may allow affected players to access their game and installed DLC while offline.

Hopefully, this helps someone at least partially enjoy the game until a proper solution is available.