Forum Discussion

Rising Novice

28 days ago

Solved

EA app crashing instantly after launched, cannot access or play any EA games!!!

This problem has been arround for far too long. I CAN`T ACCESS MY LIBRARY AND PLAY THE GAMES I BOUGHT!!!!!! Has started since the update that changed the orange icon to the blue icon. The app liter...

XetereX
20 days ago
Hello brother. Nothing worked... But... it turns out, as a last resort, i came with an idea and i just unplugged a 8BitDo controller dongle from a USB port in my PC and it magically started working again, lol. I mean, If it is plugged, it does not open. As soon as i disconnect the dongle, it opens normally. I really hope this is what is causing the issue and nothing more. I was already thinking about a full PC formatting. When i open the app and connect the ongle back, it stays up normally. So i guess it has something to do with the dongle.. but dont know what. Any guess?

XetereX

Rising Novice

27 days ago

Contacted chat already. Sent them, but the solutions did not work. We where like for 3 hours straight trying to solve but nothing worked. Although we were able to identify it has something to do with the windows user as when i turn it on another user in the same PC, it works. But i dont want to keep switching users just to play a game. I want it back to normal on my main account. Whats do you suggest? Do you think this is solvable with a future app update (As this started happening when the app updated some months ago)?

EA_cuervo

Community Manager

25 days ago

Hey XetereX, thanks for your reply.

The information that it works on a different Windows User account helps us identify where the issue might be. And I agree that changing Windows User accounts to play the game is definitely not the ideal solution. To try fixing that, I suggest the following steps:

Clean Boot (this will disable other background services and might help fix the problem if there's any other app causing conflicts)
Clear your temp files.
To delete them, you can try using CCleaner to clear out issues and errors.

For instructions on uninstalling apps with CCleaner, click here.

While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.

I hope this helps.