3 years ago
EA App does not launch
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
Okay so today I went through my daily ritual of trying to launch the app and oh wonder! Suddenly I can launch it! I wish I could tell other users what fixed it for me, but I legit have no clue. Good luck to other users struggling with this. Don't give up, maybe it'll magically resolve for you as well.
I've been having the same problem recently, I can't uninstall it or repair it as it falls into these errors with the background services. I tried checking the service and it's stopping not stoped. It should say running, but I can't even press the start button that people say to do. It won't change. It was working fine until I was trying to update one of my games so I reset the app and it just stopped connecting to the background services. Maybe it will fix itself, but if it doesn't, it needs to be looked at. I can't play my games right now.
Edit: So I was looking and discovered that you can force uninstall it so it was in the Windows drive and then in the hidden file program data and package cache. Find the folder named {C2622085-ABD2-49E5-8AB9-D3D6A642C091}v12.101.0.5358 and there, was a msi file that should have the name Ea Desktop within it. I right-clicked it and clicked uninstall and after it had finished I reinstalled and it works. I believe the background services weren't communicating with the app so it couldn't; perform a new update or uninstall it since they couldn't be closed.