2 years ago
EA app doesnt load
When I open the EA app it opens a window but it's just a black screen. I see the three stripes in the upper left corner and can click on things in the menu. I'm not asked to sign in or anything. It's just black. I've searched for a solution online but none of the answers seems to be working. I've reinstalled the app, it's updated and I've repaired it several times. Anyone have an idea of what to try?
I noticed the problem 2 days ago, August 27th and it hasn't been like this before.
Hey @DualQueen,
So you can access the settings from the three lines in the top corner?
Please try the following steps and see if that helps:
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- Check for any Windows Updates and install updates if available
- Run the System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Clean boot your PC: http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Run the EA app as administrator: right-click on the EA app and select "Run as Administrator"