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terminusXIII's avatar
terminusXIII
4 years ago

EA App doesn't show download button

Hi, I have recently bought xbox game pass and wanted to play a game from EA App. But whenever i tried to download a game from Xbox, it doesnt show me download button. Its stuck on the screen i added on the attachment. I have tried to uninstall/reinstall the EA app but it seems to not work. Can you please help me with this?

bug
mac
pc

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @terminusXIII Something might be blocking the page from loading, can you try the following and check again?

    • Clear EA App's Cache 
    • Allow EA App through your Anti-virus or Firewall 
    • Try running EA App as an admin
    • If you continue seeing issue, try starting a download for another game see if it gets to 15% if so stop the download and try to go back to ITT
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @kaoyabao To confirm are you accessing games via EA Play (or EA Play with GamePass)? Can you not download any game or a certain one?

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