EA app download button is greyed out, download is stuck on calculating time.

As I begin I want to say I looked around for help first and found that my problem is collided into three problems. First problem is I cant seem to download my new game pack for sims 4, The werewolves one. When I go to the add-on menu for the sims four to basically start the download with the EA app, Its greyed out and I cannot click it. However! if i go to the home menu it shows my new game pack on the game hub and I can click download from there - thus the app shows me how much space will be taken and i click download or okay, starting it. Then starts my second and third problem. On the bottom left corner of the app i have the small notification that my download has started except its forever stuck on the "calculating time", I click on the download manager to see if I can find out anything else - only to find there is no download que and its asking me if I want to check my collections or the store. 

I have tried to restart the app, Even restart my internet. Went through the app on the files to do the recovery there - even tried to see if i could delete files and couldn't even follow that because the way they explained it was different with how I was getting the outcome- and I don't want to screw it up anymore as my internet is poor and want to avoid 4 day download if possible. 

Please help if you can, sims is the few games i can play and id like to continue to do so..(i dont know how to screen shot sorry for no photos)