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wladcasmokuw2's avatar
2 years ago
Solved

[EA app] Dragon Age 2 DLC can't download

Hello everyone, i have specific problem in dg2. I don't have option to download/buy dlc other that dark emporium and promotion pack.
It's look like screen attach, my ea app it is in Polish language, i hope that this is not a problem.

Thanks for every tip what can i do.

ps. i tried Download and buy DLC for classic EA games on PC but every time i try i have error that game is not instaled 

  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @wladcasmokuw2 Can you go here: C:\Program Files\EA Games\Dragon Age II\addins - or the specific drive you have it installed, delete all folders in that and then log into the EA app, go to DA II, and under manage > Manage add-ons, tell me what the DLC shows as? Buy, download, install etc!

    The DLC Article should not allow you to download the DLC for free, it's supposed to be used when you already own the DLC and have issues installing it.

    Also, keep in mind the DLC downloads for this article are also for Steam downloads not EA app downloads. I confirmed this part with the team too.

    The patch on there should be installed, but if your EA account is not entitled to DLC, downloading that should not work. I am trying to get them to update the article to reflect this.

    If you have the standard edition of the game then you would have to actually get each DLC on its own.

10 Replies

  • OK, this is the standard version. I thought the DLCs were free after they made them available on the website like in dao. Is there any way I can buy them? Because I don't see any way to buy them. 

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @wladcasmokuw2 

    They should be free, but there are problems sometimes.

    Try to run the installers from the "DLCs for classic Games" page inside the Dragon Age 2 game folder and as Administrator.

    Let my know if it works please.

    Edit: try the instructions I linked as well please. 

  • @holger1405

    I tried installers but "game is not installed", i tried in different folder but with no result.
    I try instructions you linked before i start this topic with no result

    I tried contacting support, but every time I replay, they put me in touch with a new person who asks the same questions, once I managed to provide the verification code, but after sending it, I was asked again what the problem was...

    Edit: My answer from support "Let me share you that dragon age 2 game is sunset and we cannot support that game anymore." ...

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @wladcasmokuw2 wrote:

    @holger1405

    I tried installers but "game is not installed", i tried in different folder but with no result.
    I try instructions you linked before i start this topic with no result

    I tried contacting support, but every time I replay, they put me in touch with a new person who asks the same questions, once I managed to provide the verification code, but after sending it, I was asked again what the problem was...

    Edit: My answer from support "Let me share you that dragon age 2 game is sunset and we cannot support that game anymore." ...


    This is incorrect. They are not sunset. The only thing about DAO and DAII that don't work is connecting to the social site that no longer exists which has no actual effect on the DLC in any way. 

    When you install the app, game and DLC are they are going into the same drive, or do you have different drives? I have an SSD for Windows and an HDD for games.

    Also, have you completely uninstalled all the DLC and the game and deleted all folders or performed any kind of registry clean up? IF the game gives an error that says not installed, your App isn't reading where you have the game installed correctly, or there is a registry issue not reading the game. IE you have them on different drives or not the default location.

  • @EA_Shepard
    I try clearing form this post [EA app] Dragon Age 2 DLC Cannot Authorize Error - Answer HQ

    I often have game on hdd but i tried on default location on my ssd but this not help and still same, need installed dragon age 2 when i tried dlc instaler.
    I think problem is that i have/download on ea app dg2.

    I think without ea support help, there's not much i can do in my situation, And i think i'll have to buy da2 on Steam.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @wladcasmokuw2 Can you go here: C:\Program Files\EA Games\Dragon Age II\addins - or the specific drive you have it installed, delete all folders in that and then log into the EA app, go to DA II, and under manage > Manage add-ons, tell me what the DLC shows as? Buy, download, install etc!

    The DLC Article should not allow you to download the DLC for free, it's supposed to be used when you already own the DLC and have issues installing it.

    Also, keep in mind the DLC downloads for this article are also for Steam downloads not EA app downloads. I confirmed this part with the team too.

    The patch on there should be installed, but if your EA account is not entitled to DLC, downloading that should not work. I am trying to get them to update the article to reflect this.

    If you have the standard edition of the game then you would have to actually get each DLC on its own.

  • @EA_Shepard 
    ok, thanks, I was a bit confused whether they were given for free or not. May I just ask if there is any other option to buy them? I checked and there is no way to buy them in the ea app (one of the things that made me think they were free now) or have to buy the game again?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @wladcasmokuw2 if you delete them all from the install folder, they should show up as purchasable in the EA app store. However, at the moment that would be the only way to still purchase them. The only other way would be the Legacy Bundle if it still shows up in the store. There is also EA Play Pro that would add it all as well.

    The only other option I can see when I log in is the Ultimate Edition from the EA app store.

    Some retailers may have PC codes for it though too. With the age of the game though that may be harder to find on its own.

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