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Casual_Quarian's avatar
Casual_Quarian
Rising Rookie
9 months ago
Solved

[EA app] Error Code 62-9A72 EA App Installation "Something Went Wrong"

So I was trying to boot up Mass Effect a couple of days ago to play for a bit when I realized it was having trouble keeping the EA app open without crashing shortly after. I figured it probably neede...
pc
technical issues
  • Casual_Quarian's avatar
    Casual_Quarian
    9 months ago

    I figured it out and I can't believe it was this simple all along! My antivirus has been reading wrong (text was changed to Latin for some reason) and when I inquired about the reason, they recommended I download a language pack and sign out to officiate the change. The pathway is:

    Settings > Time & Language > Language & Region > Preferred Languages > Add a Language

    I downloaded and applied Canadian English and in fixing the reading error with my AV, it allowed the app to download. Thank you for your assistance!

Casual_Quarian's avatar
Casual_Quarian
Rising Rookie
9 months ago

Oh, thank you for that bit of information. I went ahead and restarted my pc after changing the UAC, but still had the error pop up. I've tried deleting the antivirus software I normally use and turned off the Windows Firewall, and had the issue persist. I have also created a static IP for myself as one of the previous solutions called for it and am no longer using the automatic IP setting. You mentioned the problem might stem from the ISP. How should I go about addressing that to them, or what aspect should I bring up that would clue them into the problem?

Casual_Quarian's avatar
Casual_Quarian
Rising Rookie
9 months ago

I figured it out and I can't believe it was this simple all along! My antivirus has been reading wrong (text was changed to Latin for some reason) and when I inquired about the reason, they recommended I download a language pack and sign out to officiate the change. The pathway is:

Settings > Time & Language > Language & Region > Preferred Languages > Add a Language

I downloaded and applied Canadian English and in fixing the reading error with my AV, it allowed the app to download. Thank you for your assistance!

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    9 months ago
    @Casual_Quarian wrote:

    I figured it out and I can't believe it was this simple all along! My antivirus has been reading wrong (text was changed to Latin for some reason) and when I inquired about the reason, they recommended I download a language pack and sign out to officiate the change. The pathway is:

    Settings > Time & Language > Language & Region > Preferred Languages > Add a Language

    I downloaded and applied Canadian English and in fixing the reading error with my AV, it allowed the app to download. Thank you for your assistance!

    WOW! The language changed and caused this. I would have honestly never guessed to check that out. I am happy to see that worked for you though with the language pack. That is good info to know. 

  • CharlieGull's avatar
    CharlieGull
    9 months ago

    Thank you so much!
    I have been trying to fix this issue for a couple of weeks and could not for the life of me figure it out.

    Had the same issue with Bitdefender showing "Lorem ipsum" text, and I was not able to install certain apps (Like EA App) or launch others (Farming Simulator 22, TrackIR).
    I simply removed my English US language pack and signed out of my windows account, and all the problems I have been having are gone.

    Thank you again!

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      9 months ago

      @CharlieGull Thank you for the update. Good to know that this is working for you as well!

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