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Casual_Quarian's avatar
Casual_Quarian
Rising Rookie
2 years ago
Solved

[EA app] Error Code 62-9A72 EA App Installation "Something Went Wrong"

So I was trying to boot up Mass Effect a couple of days ago to play for a bit when I realized it was having trouble keeping the EA app open without crashing shortly after. I figured it probably neede...
pc
technical issues
  • Casual_Quarian's avatar
    Casual_Quarian
    2 years ago

    I figured it out and I can't believe it was this simple all along! My antivirus has been reading wrong (text was changed to Latin for some reason) and when I inquired about the reason, they recommended I download a language pack and sign out to officiate the change. The pathway is:

    Settings > Time & Language > Language & Region > Preferred Languages > Add a Language

    I downloaded and applied Canadian English and in fixing the reading error with my AV, it allowed the app to download. Thank you for your assistance!

Casual_Quarian's avatar
Casual_Quarian
Rising Rookie
2 years ago

I figured it out and I can't believe it was this simple all along! My antivirus has been reading wrong (text was changed to Latin for some reason) and when I inquired about the reason, they recommended I download a language pack and sign out to officiate the change. The pathway is:

Settings > Time & Language > Language & Region > Preferred Languages > Add a Language

I downloaded and applied Canadian English and in fixing the reading error with my AV, it allowed the app to download. Thank you for your assistance!

CharlieGull's avatar
CharlieGull
2 years ago

Thank you so much!
I have been trying to fix this issue for a couple of weeks and could not for the life of me figure it out.

Had the same issue with Bitdefender showing "Lorem ipsum" text, and I was not able to install certain apps (Like EA App) or launch others (Farming Simulator 22, TrackIR).
I simply removed my English US language pack and signed out of my windows account, and all the problems I have been having are gone.

Thank you again!

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @CharlieGull Thank you for the update. Good to know that this is working for you as well!

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