EA App Freezes PC on Login Splash page
I recently built a new PC and downloaded the EA app to play my games, but when I go to the log in splash screen it freezes the entire computer as I am trying to login. I cannot close any apps, but I ...
Forum Discussion
EA_Barry
Community Manager
Community ManagerSome troubleshooting steps:
- Download and install all available Windows Updates
- Turn off the EA app overlay via the three bar menu at top left, Settings, Application, In-game overlay
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Thanks.
