Forum Discussion

New Adventurer

21 days ago

Solved

EA app goes blank after launch

Hi. After launching the EA app, it goes blank. I can re-launch it, and see all games, but it goes blank before i can click ANYTHING! I tried log off and log on again. I can't get it working!

Beekeeper_TS
15 days ago
Thanks for the reply.
This error was really getting on my nerves!

What I did was:
Deleting every file/folder I could find.
Removed in game friends requests, via BF6.
Uninstall all related to EA app.

Downloaded app again.
Clean install.
Now it seems to work.
I don't know what part fixed it, and it was such a hassle.
But at least it is working now.

Beekeeper_TS

New Adventurer

15 days ago

How am I supposed to fix this, when I can't enter the menu in the app???

EA_mplsnow
Community Manager
15 days ago
Beekeeper_TS Just to clarify, is the entire app screen still showing as blank, or is it just the friends list now? If you can upload a screenshot, that'd be great.

Have you tried ending EABackgroundService.exe in Task Manager and using a mobile hotspot? Additionally, some players mentioned that turning off their GPU drivers and using Windows' basic driver helped. Please give that a try and keep us updated, thanks!
- Beekeeper_TS
  New Adventurer
  15 days ago
  Thanks for the reply.
  This error was really getting on my nerves!
  
  What I did was:
  Deleting every file/folder I could find.
  Removed in game friends requests, via BF6.
  Uninstall all related to EA app.
  
  Downloaded app again.
  Clean install.
  Now it seems to work.
  I don't know what part fixed it, and it was such a hassle.
  But at least it is working now.
  - EA_mplsnow
    Community Manager
    15 days ago
    Thanks for getting back to us with what worked Beekeeper_TS, glad to hear it! I'll mark that as solution so it can be of help to players down the road.