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Simzinoz's avatar
Simzinoz
2 years ago
Solved

EA APP ICON is White/Blank and doesn't open/launch?!

Two days ago it was fine. The icon's color was red/orange. Today it's like white/blank. And when I click it. I doesn't work.

1- I tried restarting the computer.

2- There isn't anything to close in Task Maneger.

3- When I click on the App Recovery, there is nothing to show up to clear cache.

Check out the .png for reference.

pc
technical issues
  • alichapralicha's avatar
    alichapralicha
    2 years ago
    @Simzinoz okay, i figured it out. you should download the ea installer from an ea website. then you should open this installer and a window will pop out where you can choose to run the app or repair. click repair and restart pc and log again into ea. i had to repeat this whole process 2 times so it might not work right away. hope this will help!!

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  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Thank you for the update, @Simzinoz 👍

    Can you also check if the EA app was not somehow blocked by your antivirus? 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    You can add exceptions by following the official website here. This way, it will not be blocking the EA app anymore. 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Perfect! I hope everything goes well from now on. Let us know if there are any issues. 

  • BubbleSunStef's avatar
    BubbleSunStef
    Newcomer
    4 months ago

    Hello!
    I'm having the same problem. I tried the method you're suggesting. After I run it once, it got update to newer version but the app icon is still blank. I tried doing the same steps and it's telling me that the app has the newest version. Can you, please, help investigating why it doesn't work?
    Thank you!

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