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Ebicgamermoment's avatar
Ebicgamermoment
2 years ago
Solved

EA App Install Error "Installation Timed Out"

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) n/a
Which client functionality are you experiencing this bug with? Application Installer
When did this happen? (dd.mm.yy hh:mm) 7/14/23
Summarize your bug I recently tried to install ea app after uninstalling it and now it doesn't seem to work.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? download it on my pc :P
What happens when the bug occurs? CANT INSTALL THE EA APP
What do you expect to see? TO HAVE EA INSTALLED

‌

After having a permission error not able to play Battlefront 2. So I went to properties on EA and gave full permission on security then reverted it back to the default setting. Still didn't fix the permission error bug. So I decided to uninstall EA app then reinstall it. However, trying to reinstall it I keep getting an error that says "Installation timed out". I've tried clearing any files related on my %localappdata% and also tried repairing any Microsoft Visual C++ files and still doesn't work. Also, the links for the desktop that's in msi I keep getting an error as well. Also, the whole running in admin for the app and in users didn't work. The errors are below. Please I just wanted to play Battlefront 2 and Battlefield games. 

(cm edit - updated thread for tracking)

bug
mac
pc
  • RegalRingmaster's avatar
    RegalRingmaster
    2 years ago

    I was getting the same error, too, but I found a fix for it! Here's what I did:

    1. Open File Explorer
    2. In the address bar, search for %programdata% which will take you to the ProgramData folder in your local C: disk
    3. Within the ProgramData folder, find the folders EA Desktop and Electronic Arts
    4. Add the characters bk (which stand for 'backup') to the end of each folder name: EA Desktopbk and Electronic Artsbk
    5. Return to your File Explorer address bar and search for %localappdata% which will take you here: C:\Users\[name]\AppData\Local
    6. Within the local app data folder, find the folder Electronic Arts and folders with EA in the name: the ones I had were named EA Desktop and EALaunchHelper.
    7. Again, add the characters bk to the end of each folder name: Electronic Artsbk, EA Desktopbk, and EALaunchHelperbk. 
    8. Try to install the EA Desktop App again.

    I found this information from this video here (at the 1:40 time stamp). I hope this works for you, too!

8 Replies

  • RegalRingmaster's avatar
    RegalRingmaster
    2 years ago

    I was getting the same error, too, but I found a fix for it! Here's what I did:

    1. Open File Explorer
    2. In the address bar, search for %programdata% which will take you to the ProgramData folder in your local C: disk
    3. Within the ProgramData folder, find the folders EA Desktop and Electronic Arts
    4. Add the characters bk (which stand for 'backup') to the end of each folder name: EA Desktopbk and Electronic Artsbk
    5. Return to your File Explorer address bar and search for %localappdata% which will take you here: C:\Users\[name]\AppData\Local
    6. Within the local app data folder, find the folder Electronic Arts and folders with EA in the name: the ones I had were named EA Desktop and EALaunchHelper.
    7. Again, add the characters bk to the end of each folder name: Electronic Artsbk, EA Desktopbk, and EALaunchHelperbk. 
    8. Try to install the EA Desktop App again.

    I found this information from this video here (at the 1:40 time stamp). I hope this works for you, too!

  • Ebicgamermoment's avatar
    Ebicgamermoment
    2 years ago

    DUDE THANK YOU SO MUCH THIS WORKED!!!!! I just thought today about seeing if any replied to the months old form and you helped me an hour ago. THANK YOU! MAN!!!!!! NOW I CAN PLAY SOME BATTLEFIELD!!!!! :D :D :D 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @RegalRingmaster wrote:

    I was getting the same error, too, but I found a fix for it! Here's what I did:

    1. Open File Explorer
    2. In the address bar, search for %programdata% which will take you to the ProgramData folder in your local C: disk
    3. Within the ProgramData folder, find the folders EA Desktop and Electronic Arts
    4. Add the characters bk (which stand for 'backup') to the end of each folder name: EA Desktopbk and Electronic Artsbk
    5. Return to your File Explorer address bar and search for %localappdata% which will take you here: C:\Users\[name]\AppData\Local
    6. Within the local app data folder, find the folder Electronic Arts and folders with EA in the name: the ones I had were named EA Desktop and EALaunchHelper.
    7. Again, add the characters bk to the end of each folder name: Electronic Artsbk, EA Desktopbk, and EALaunchHelperbk. 
    8. Try to install the EA Desktop App again.

    I found this information from this video here (at the 1:40 time stamp). I hope this works for you, too!

    Thank you for posting this. Happy to see that this has worked!

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hey, Everyone

    As this thread is a bit old, things have changed and been updated; we will lock this down to prevent any necro-posting.

    If you run into any further issues, please create a new thread or add your information to an existing thread so we can begin tracking accordingly!

    Cheers!

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