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GenericJeebus's avatar
GenericJeebus
3 years ago

EA App Installation Times Out Every Time

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) It doesn't give me an Error Report ID .
Which client functionality are you experiencing this bug with? Application Installer
When did this happen? (dd.mm.yy hh:mm) 09.05.23 08:20PM
Summarize your bug Every time I try to run the installer for the EA Desktop App I receive the error "Installation Timed Out" "The EA App encountered an error during installation. Try again a bit later, and if the problem continues, contact EA support."
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I Don't know.
What happens when the bug occurs? The installation times out and stops.
What do you expect to see? The installation to finish.

‌

I had tried to play Mass Effect earlier today but every time I tried to launch the game it would fail. So I tried several other games and all of them would fail to load. To attempt to fix this I uninstalled the EA App and attempted to reinstall it from the website. I can download the installer, and whether or not I run it as administrator or not, the installer will download files, begin the installation, then every time I receive the error "Installation Timed Out" "The EA App encountered an error during installation. Try again a bit later, and if the problem continues, contact EA support." I tried installing the app from the MSI installer as well and each time that also fails to install. I've seen others have issues with installing the app as well but none of the screenshots or descriptions seem to exactly match the error I'm getting.

bug
mac
pc

2 Replies

  • RegalRingmaster's avatar
    RegalRingmaster
    3 years ago

    I was getting the same error, too, but I found a fix for it! Here's what I did:

    1. Open File Explorer
    2. In the address bar, search for %programdata% which will take you to the ProgramData folder in your local C: disk
    3. Within the ProgramData folder, find the folders EA Desktop and Electronic Arts
    4. Add the characters bk (which stand for 'backup') to the end of each folder name: EA Desktopbk and Electronic Artsbk
    5. Return to your File Explorer address bar and search for %localappdata% which will take you here: C:\Users\[name]\AppData\Local
    6. Within the local app data folder, find the folder Electronic Arts and folders with EA in the name: the ones I had were named EA Desktop and EALaunchHelper.
    7. Again, add the characters bk to the end of each folder name: Electronic Artsbk, EA Desktopbk, and EALaunchHelperbk. 
    8. Try to install the EA Desktop App again.

    I found this information from this video here (at the 1:40 time stamp). I hope this works for you, too!

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