EA app is automatically downloading Legacy Edition
Hello,
every time I get new DLC/Pack the Legacy edition starts downloading automatically right after the download and installation of the DLC/Pack. I use PC, Windows 11, and the problem started with EA app, I did not have this issue with Origin or Steam.
Why is it doing that?
How do I stop it?
Just to add that cache have been cleared many times, the EA app itself have been reinstalled many times since it came out, and Sims 4 have been reinstalled once since the switch to EA app, but this problem remains.
If anyone can help with this or have some insight, it would be appreciated
Heya @Aurorabig
It sounds like the live support team will need to review your account and be sure you have the correct version of the base game added to your account- this isn't something we can check for you over the forums as we don't have access to your account information, but live support can investigate into this a bit further with you.
Please reach out to live support from the help site here- I'd also recommend you attach this AHQ conversation when you reach out there so the team has further details to reference.
