EA App not recognizing PC Game Pass / EA Play

Question

Hello, my EA Play entitlement through Xbox PC Game Pass is not syncing properly to my EA account.

The Issue:

My Xbox app confirms I have Game Pass and shows EA Play games as ready to install.
My EA app is logged in, and my Xbox account shows as "Linked" in the connections menu.
Despite this, the EA App treats me like a free user. It prompts me to purchase the game or buy a separate EA Play subscription.

I have already verified that the correct Xbox account is linked to this specific EA account. Any help in forcing the EA app to recognize my Game Pass sub would be appreciated!

ea_lunardustcat · Answer

Hi, thanks for reaching out.
Please note that the following Xbox Game Pass memberships do not include EA Play:

Xbox Game Pass Core
Xbox Game Pass Standard

If you have an Xbox Game Pass Ultimate membership and are playing on Windows for the first time, you need to connect your Xbox console account with your PC to access EA Play.

Download the Xbox app on your PC and sign in using your Xbox console account.
Launch a game from The Play List through the Xbox app on your PC to use the EA app going forward.

Learn more: How does EA Play work with Xbox Game Pass?
If you have any account-related questions, please contact our support team using the "Contact Us" button at the bottom of the page.

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EA App not recognizing PC Game Pass / EA Play

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