ea app opens to blank screen
The EA app opens to a blank screen, and most of the menu options don't work. After about 5-10 minutes of inactivity, the app says it's unable to connect to the server and needs to restart. Restarting...
Forum Discussion
EA_Barry
Community Manager
Community ManagerTry the following steps:
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- Turn off the EA app overlay via the three bar menu at top left, Settings, Application, In-game overlay
- Turn of any other overlay you may be using
- Temporarily disable your antivirus software
Thanks.
@EA_Barry Are you guys at EA working on this problem? do you have any other solutions or is it just copy and paste the same steps which don't work then never return to help again? EA needs to seriously fix this issue.
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