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CosmiccCreature's avatar
CosmiccCreature
3 years ago

ea app opens to blank screen

The EA app opens to a blank screen, and most of the menu options don't work. After about 5-10 minutes of inactivity, the app says it's unable to connect to the server and needs to restart. Restarting the app, either by the menu button or via the restart prompt, closes the app but does not reopen it. I have attached a screenshot of the app when it opens. 

I have tried uninstalling and reinstalling the EA app twice. I have tried restarting my PC. I have tried launching the app with only the app running, as well as it being run as administrator. I have spent close to, if not more than $1,000 on the Sims franchise alone. Please help me fix this issue. 

bug
mac
pc

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  • shannonmasonx's avatar
    shannonmasonx
    2 years ago

    FIX!!

    the only reason I had ea app to bring with is because I was prompted to download it one time when opening my game. I had the white blank screen and NO fixes I read online helped.

    My boyfriend the absolute hero took a look for me and what he did was leave ea app on my pc but also download origin from online, I ran was able to log into origin and run the game fine!!

    I hope this helps you guys!

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi all,

    I am going to close this thread to stop it from being necro'd, as we have a new/fresh thread about this issue here.

    If you're also experiencing this issue, please report it in the new thread.

    Thank you.

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