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ForestLayer's avatar
4 years ago

EA App says "You don't have access" when starting SW Jedi Fallen Order on Steam

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) b024e83b-91d0-4cc7-af1f-8cacc4785dc7
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 28.12.22 21:49
Summarize your bug When launching Star Wars Jedi: Fallen Order from Steam the game does not start. When I try to launch the game again from Steam it shows an alert: "You don't have access. This title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again."
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Launch Star Wars Jedi: Fallen Order from Steam.
What happens when the bug occurs? Game does not launch.
What do you expect to see? The game to launch.

Additional information: I do have PC Game Pass, but the game is not installed with Game Pass. It is only installed through Steam. If it matters, I have the Deluxe Edition on Steam, while PC Game Pass lets me access the Standard Edition.

5 Replies

  • It was installed previously, but I uninstalled it before installing the Steam version.

  • I've followed the instructions on that linked guide, but it has not fixed it unfortunately. Even after a reboot and then reinstalling the game I still get "You don't have access".

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @ForestLayer, that is unfortunate. In that case, it sounds like it is a possible account issue, something we sadly can't help with on the forums, but you have to reach out to the Live Support team for that via https://help.ea.com/contact-us. Hope they can see something on their end.

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