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driss546's avatar
2 years ago

ea app still showing steam version of games after i switched the subscription

hello everybody today iahve bought the pc game pass from xbox after previously using ea play on steam . whe i tried download fifa 23 or any other game the downloadwouldnt start and the games appears with the steam logo and written standard access through steam . i have unlinked my ea account from steam and linked it witth xbox but no results . i have also restared the app cleared the cach and everything still no results . 

i really need help concerning this matter 

( sorry for bad english)

thanks

4 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @driss546 I took a look at my own on this one to verify the issue. Basically what is happening is that the install for Steam overtakes the install from Epic. What you would need to do is try to get rid of all the files for the installation from Steam before you install it in Epic.

    Uninstall any version from within Steam

    Clear the EA App cache through the EA Launcher

    Navigate to C(your drive):\ProgramData\EA Desktop\InstallData - delete FIFA  Folder

    You can do the same within the Steam install location as well

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Once you get rid of all of the folders and files, install it through Epic again.

  • @EA_Shepard When you say "Epic" do you mean "Xbox"? Because he's asking about installing the game using his EA Play subscription that is included with some versions of Xbox Game Pass. Thank you.
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @AustinViolence, No I do not because Game Pass on PC uses the Xbox app, not the Xbox console. Not all players play directly through the Xbox App itself.

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