Forum Discussion

WEEDBALLS's avatar
WEEDBALLS
Rising Newcomer
3 days ago

EA App Stuck in Wrong Country, No USA or Canada option

The app has no USA option. Will this be fixed? The closest choice is the UK. This has been an issue for at least 2yrs. I posted in an older thread about this. The mods just closed it without giving any help to fix the issue.

3 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 days ago

    In that case, it is most likely that you either have a German EA account or are using a VPN connected to Germany.

    If neither of these applies, please provide a screen recording (video) showing the EA app on your device defaulting to Germany, and whether the same behaviour occurs on the ea.com website.

    Specifically, the video should show:

    • The EA app launching from startup and automatically loading the German storefront
    • The ea.com website loading from a fresh session (a private/incognito browsing window is recommended) and automatically displaying the German storefront

    Unfortunately, screenshots are insufficient in this case, as both the EA app and the website can be manually set to display the German storefront. This makes it impossible to verify whether the behavior is occurring automatically or due to manual selection.

  • WEEDBALLS's avatar
    WEEDBALLS
    Rising Newcomer
    2 days ago

    This does not help. I'm in the USA. My EA app defaults to Germany. 

    I've uninstalled and reinstalled the app. It still defaults to Germany. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 days ago
    WEEDBALLS wrote:

    I posted in an older thread about this. The mods just closed it without giving any help to fix the issue.

    Actually, I also should close this thread based on the "Commenting about moderation: Our moderators keep this place friendly and safe by enforcing the rules. If you think there's been a mix-up, let us know" rule of the forums, as per EA Forums Rules & Guidelines | EA Forums - 19. However, I have checked your account and cannot see any other posts you made on the forums. I will leave this thread open for now.

    That said; 

    WEEDBALLS wrote:

    The app has no USA option. Will this be fixed? The closest choice is the UK. This has been an issue for at least 2yrs.

    The EA app automatically defaults to the store for your current region. If you’re in the US, you’ll see the US storefront; if you’re in Canada, you’ll see the Canadian one, with the correct pricing and currency. There’s no need to change anything manually. Hope this helps.