EA App Unable to Detect Installed Games

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 22.10.2023
Summarize your bug Attempting to launch any game purchased through steam results in an error.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Install the EA App and attempt to launch a game via Steam.
What happens when the bug occurs? The EA App produces a popup which states "Game not installed. Go to your library to double-check [Game] is installed properly. If the game's already installed, click the 3 dots on the game file to manage and repair files."
What do you expect to see? An update to the EA App is required.

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EA App is unable to detect already installed applications.

I am submitting this post because my previous one was merged with this thread, which is marked as "solved" because the original poster is no longer experiencing the issue. I had already consulted this thread before I ever reached out to support and it did not solve the problem. Therefore, I am reopening this thread so as to not mislead people who stumble upon the other thinking a solution has been found.

I own multiple EA titles which were purchased via Steam. When attempting to launch any of them, the EA app displays a popup which states:

"Game not installed. Go to your library to double-check [Game] is installed properly. If the game's already installed, click the 3 dots on the game file to manage and repair files."

I have already performed the troubleshooting steps I was able to find on EA forums or recommended by support (I opened ticket #157948427 in regard to this issue). These include the following.

-Clear Steam download cache (repeated for the other listed troubleshooting attempts)

-Clear EA App cache (repeated for the other listed troubleshooting attempts)

-Verify file integrity via Steam (repeated for the other listed troubleshooting attempts)

-Launch EA App with administrator privileges (repeated for the other listed troubleshooting attempts)
-Launch Battlefield V (and other games) with administrator privileges (repeated for the other listed troubleshooting attempts)
-Reset EA account password and reinstall EA App
-Set EA App "Install Location" to the game file folder location within Steam Library
-Use Windows Powershell to reinstall EA App to the same drive (D: ) that the games are installed on

-Disable Windows Defender and all third-party antivirus software

-Windows clean boot with all background PC services disabled

I was advised by support to initiate a live chat with a representative. After doing so, the live chat representatives reached the conclusion that I had completed all known troubleshooting steps (up to and including a clean boot with all background PC services disabled) and that the issue was accordingly being passed on to the development team. It should be noted that there was no live chat option for the EA App, so I did this through a game option on EA Help as instructed by the representatives who responded to my initial ticket. However, in the context of the live chat history, my understanding is that the issue is being passed along to the EA App dev team, not the dev team of one specific game.

"As you have already done all the troubleshooting steps and still you are facing the issue so I would like to inform you that in normal scenario usually these thing does not happen. I have also checked this with my team and I am going to report the issue as bug to our game team. Our team will investigate the bug and will fix it ASAP if there is any issue on our end."

"Any bug causing this issue will be investigated by our team and will be fixed ASAP. We as a chat support team cannot make any changes on our end. I am going to report it and if there is any issues on our end then it will be fixed. Meanwhile, I would request you to wait."

The ticket has now been marked "No Fix Available." This all occurred three weeks ago and, while the EA app has since had some background updates, the issue remains unresolved. On another note, I own a third EA game through Steam (Star Wars: Squadrons) which, interestingly enough, is not at all recognized by the EA App despite my Steam account being linked. I am able to launch this game without the EA App opening or generating an error message.

To summarize, I have been entirely unable to use the product that I purchased three weeks ago. I have also been unable to use a second product which I have owned for years. My thread reporting the issue was merged with someone else's thread that was marked "solved." This issue is not "solved" and, as evidenced by the continued responses in that thread, I am not the only one experiencing this problem. This is unacceptable. It seems that the only possible solution is to wait with the hope that the EA App receives an update to fix the issue. In the meantime, products purchased through Steam remain either bugged or completely useless. I can no longer apply for a refund for the entirely non-functional, un-launchable game I purchased on 22 October because of Steam's 14-day policy.

I remain hopeful that the EA App team is working on a fix, but as of now, given this is the only possible solution per EA's support, I recommend avoiding any purchases of EA products through steam until this issue is resolved.