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DollySims96's avatar
DollySims96
Newcomer
4 hours ago

Payment showing twice in paypal and a purchase not made showing order history.

I contacted support as my paypal app was showing two seperate payments for the same purchase. The purchase was for a bundle of packs for the sims 4. One transaction shows the recipeint is EA Swiss Sarl (the usual recepient shown) and the other as Electronic Arts, Inc. both charged at £34.50. The later says its pending in the paypal app awaiting ea to confirm purchase. When I contacted support they stated the only pending putchase I had was for around £180. I had put a bunch in my basket to try an decide which ones i wanted and narrow it down but never checked out with this and the basket matches this pending purchase but the support said it has come through as a purchase on their end awating payment. Now im panicking that not only will i be charged twice for one purchase but then charged a massive amount for stuff siting in my baset i havent even checked out. Also to clarify i have sinced emptied the basket an refreshed everything to make double sure its empty and its still showing as a pending transaction. EA support is telling me to contact paypal but it hasn't even gone through to paypal it only shows on ea purchase history on my account. Paypal tell me to contac ea. just going in circles with no help. :(

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