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Oh I'll be keeping it in mind, for sure! Threatening people?! Jeez.. I'm disappointed in EA. I've always been a fan of their games and was so looking forward to playing the new Star Wars release, but I don't know if I'll be giving them more of my money now. I've spend hundreds on games & DLC with them..
Eventually got this sorted. Thanks to Microsoft! They were brilliant, took over my screen & got the issue fixed within 10 minutes!! I'd spent 9hours trying to get EA to help.. so that says a lot about their customer service, doesn't it? Microsoft were so friendly and helpful.. EA? Absolute rubbish (that's being kind!)
Thanks for your response anyway x
- 3 years ago
@virtualbalboa_gg they took over my screen through Quick Assist, found a file that was stuck within my control panel, got rid of it for me & it was that easy! The reason EA App was appearing as installed even though I'd uninstalled it, is because that file wasn't labelled as an EA file even though it was, so I didn't know I needed to delete it! EA were useless, Microsoft literally fixed it in 10 mins! X
- EA_Shepard3 years ago
Community Manager
@shmellen111 Do you happen to know what file it was that they removed? Would like to have that and pass that along to the team so they can check that info.- 3 years ago
@EA_Shepard I have no idea.. I have emailed them to ask if they remember which file it was. Would've been nice if EA had actually done more than just dismiss my issue and refer me to Answers HQ where I still didn't really get any help..
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