EA App will not install on my PC

Hi @Kirstey1993 To confirm is your system 64-bit? If so would it be possible to get a DxDiag?

I'm having the same issue.

DXDIAG attached.

i am haveing the same issue with my PC as well

Also seeing:

"There was a problem starting

C:\Windows\Installer\MSICED1.tmp

C:\Windows\Installer\MSICED1.tmp is not a valid Win32

application."

I also got an error, but the following procedure solved it.

Open %TMP% in file explorer and look at it.
In there you will find a log file named EA_app_20221127*******.log. What is written there is what happened. In my case, the error was as follows

EAXBA INFO (GetFinalPath:467) Failed to get final path for R:\Temp\; error=00000001

This seems to have occurred because the user's TEMP folder was on a separate RAM disk.

Not necessarily the same problem, but hopefully it will help you.

Hi @RDATECH Can we try the following?

• Run the System File Checker tool then Check for Windows and GPU updates  
• Check for other applications that may be limiting EA App or Game performance
• Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Put your device in a Clean Boot then run the installer

I appreciate the recommendations - but I have already done this.

I am able to replicate this behavior on a vanilla Windows 11 install, fully updated.

No proxies are set up.  I am using 1.1.1.1 for DNS, and fallback to 8.8.8.8

All updates applied, all firmware updated.

I have tried this on 5 different machines, all running Windows 11, and they are all failing the exact same way.

As a long shot, I just tried a 6th machine (AMD based Ryzen 7 w/Radeon graphics) and even that exhibited the same behavior.

Is there a previous version of the installer I could use to test?

Hi @RDATECH We don't have older versions available to try, to confirm the 5 machines having this issue are they all the same build? If not would it be possible to get DxDiags from them and I can pass this for the team to be aware of?

They were (fresh Windows installs) - I'd rather not do it again, just restored them back to their current configs.