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bsmaff's avatar
bsmaff
New Rookie
3 years ago

EA App won't add games to My Collection or let me download

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) . Which client functionality are you experiencing this bug with? Download Game When did...
bug
mac
pc
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago
@bsmaff To confirm are these games from the EA Play list, or games you are trying to purchase?
bsmaff's avatar
bsmaff
New Rookie
3 years ago

These are games which are EA Play Pro games.

I have an EA Play Pro membership and can play them on Origin no problem, but can't add them to collection in EA App or download them.

I can play purchased games, but not EA Play Pro games.

So can no longer play F1 or BF and other games due to this issue.

I have reported it and raised support tickets loads of times over the past year and never been given a solution.

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