EA App won't install

@spankenstein89  I'm guessing this error refers to the 2015 and newer VC++ runtimes, which the EA App uses.  So please uninstall your current versions, if you have them, and install fresh copies.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall.  Don't touch the older versions.  You can download the newest runtimes directly from Microsoft:

https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device.  Restart your computer after installing and before trying to install the App.

Thanks Hero, I appreciate your help! 👍

Hi Puzzlezaddict, The x64 version installed fine, but I ran into a problem when I tried to install the x86 version. I got the same error message that I got when I try to install the EA App. 

I took a clip of it if that helps. I tried clicking OK a couple of times, but that caused the error message to come back. So when I clicked cancel, the installer aborts the App installation.

I appreciate any other suggestions you can give me.  

@spankenstein89  Please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Thanks for the link Puzzlezaddict. I ran the diagnostic and I'm attaching the file. 

@spankenstein89  Please run a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Try again to install the x86 runtime, and let me know what happens.

Hi Puzzlezaddict, sorry it took a while to get back to you. I ran the DISM.exe /Online /Cleanup-image /Restorehealth and the sfc /scannow applications. I re-started, updated, and again tried to install the EA App. But to no avail. The x86 runtime won't install and the installer aborts installation of the EA App. There was no error message after the DISM.exe. 

Thanks for your help, I do appreciate it.

@spankenstein89  I apologize in turn for the late reply.  I wanted to ask someone else about this error in case I was missing something obvious or critical.  But the error is pretty much straightforward: the installer can't access the location of the .msi file needed to actually install the x86 runtime.  So please move this .msi to C:\Windows and try installing the runtime again.

You can see the location of the .msi in your screenshot: just open those folders in turn, and if you can't drag and drop the file, copy and paste it.  To open C:\Windows, open a File Explorer and click This PC in the left panel, then double-click the C drive and open the Windows folder.

If you can't find the folder the .msi is in, try temporarily showing hidden files and folders.  Here's how:

https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5

Okay, that sounds great. I'll try that right away. Thanks!

Okay this isn't as simple as I thought it was going to be. I don't really know what I'm doing. The c:\program data\package cache folder has lots of package files in it, but none of them has an msi file that starts with 37B55901... This is why the installer can't find the file because it's not there? I'm sorry if I'm making this harder than it has to be.