Forum Discussion

herbalsix's avatar
herbalsix
3 years ago
Solved

EA App Won't Launch Sims 3

EA App launches Sims 3. I get the sims 3 launcher to open. When I press play, it bounces me back to EA app like its asking for permission. This crashes both apps. Also everytime it launches sims 3, m...
bug
mac
pc
jetstorm1991's avatar
jetstorm1991
Seasoned Novice
3 years ago

Hi,

Only thing that has changed for me is that origin forced me to download the EA app, Now the game doesn't launch at all, i get no error message but all other functions on my computer appear slowed, as if the processor is too busy

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@jetstorm1991  Does your computer still run slowly right after you restart it?  That's when the load should be at its minimum: right after the startup processes have finished and before you open any apps.  If the computer is slow at that time, please let me know what antivirus you use.

The issue could be Microsoft OneConnect, which is throwing a number of errors that it or Windows might be continuously trying to fix.  So try disabling OneConnect in the Task Manager, including any related background processes, or even uninstalling it if you can.  Let me know whether that helps.

Either way, please also look for Sims 3 errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  If you see any errors that mention Sims 3, right-click on one and select View technical details, then copy the info and paste it here.  Please include one copy of each distinct Sims 3 error you see, but only from after this problem appeared.

  • jetstorm1991's avatar
    jetstorm1991
    Seasoned Novice
    3 years ago

    Hi,

    i ran the reliability monitor but there were no errors in relation to the sims 3 at all. I had managed to launch the game successfully after repairing it on the ea app and then selecting "play" on the sims3 into the future within the download managed tab, that was the only way the sims 3 launcher would open. Just tried that now and im getting the same problem as before, my computer slows, the processor light is on red permanently, task manager (when it eventually opens) shows the sims 3 launcher active but it isn't and doesn't allow me to open the task. Computer speed returns to normal when I "end task" on the sims 3 launcher

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @jetstorm1991  Please try signing into the EA App and putting it in offline mode, then taking your computer offline before launching Sims 3.  I realize this isn't a good workaround, but it would be useful to know whether this helps.

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