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smile96tononi's avatar
2 years ago

EA App won't load my Library

I haven't played the Sims 4 for a few months now, and when I decided to reinstall it on my Macbook Air M1 (2021), I realized the Origin/EA App switch had happened in the meantime. 

I managed to install the EA App and to login with my old account (not without a certain effort, to be honest). But when I went to my Library to begin the download, my only two games (TS3 and TS4) won't load, and I can't open the Game Hub to begin the download and installation.

I tried every possible solution I found on forums, to no avail (clear the EA App cache, end EABackgroundService, uninstall and reinstall the app, log out and log in again, update my Mac to Sonoma 14.5, you name it). I even tried signing up with a brand new account, just to see if I could download just the Base Game this way, but still, the loading page gets stuck and all I get is a simple blue page.

Any suggestion? 

3 Replies

  • I have the same issue. I just purchased the retail expansion pack from an outside source and let alone letting me to download it, the app does not even open the page to download.

  • I had the same issue. I’ve been playing on my laptop and when I went back to my PC only to find that my whole library won’t load. Just a few hours before, it was working on my laptop. The EA front will load and I have the browsing page, but the library and my installed games won’t load. 

  • Breeish's avatar
    Breeish
    Seasoned Novice
    2 years ago

    EDIT:Pihole was blocking the library.
    split.io was being blocked.


    Same issue

    (Done all the following steps multiple times)

    I have reinstalled the EA app entirely
    Killed the background service
    Cleared the app cache
    Cleared windows temp files
    Reboot PC
    Uninstalled the Sims 4, but can't reinstall because the library is broken.

    Attached is my system specs that are well beyond requirements. And they set my ticket to waiting on me?? (They did nothing!)
    Also attached screenshots of library issue.

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