EA can't process my payment

Question

I am trying to buy a couple of new packs because of the Summer Sale. Every time I try to check out, I get this same error message.

"That didn't work, let's try again. If the problem persists you may want to use a different payment method or try again later."

I am using debit cards. I have changed my payment method twice now, and I am still having problems. I also purchased something last week, with the same payment method, with no problems.

I read somewhere that enabling international purchases on the card would work. It is already set to enable international purchases. I am in my billing region right now. Theoretically, there should be no problem. How can I fix this?

ea_mplsnow · Answer

Hey maxjacknasty​,&nbsp;
Sorry to hear that there's been difficulty completing that purchase.
Have you used the same card(s) to purchase something on the EA App in the past? It sounds like you've already gone through these payment troubleshooting steps, so please give the following a try:&nbsp;

Removing saved payment methods from your wallet and entering that information when prompted during the checkout process&nbsp;
Check in with our live support team and have them take a look at your account to see what might be triggering the error message
Try purchasing those items on our website instead of the EA App

It might also be worth checking with your bank to see if there are any security concerns there that have been blocking the payment, just to rule that out.&nbsp;
Let us know how it goes, thanks!&nbsp;

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EA can't process my payment

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