I solved the issue! If you're having the same issue just go to the top left click the three lines at the top. When you do that, click help then app recovery.
Community ManagerHello @Oliver_Hillary,
Let's give the following steps a try to get your packs installed:
Please let me know how this works for you!
Hello, This is Oliver_Hillary. I wanted to thank you for your help in trying to solve my difficulties with EA App related to the downloading of Sims 4. I ended up trying something different though. But I am planning to purchase one or two of the new Sims 4 kit packs for both my own EA account and for my son's EA account. When I purchase those I will install them solely using EA App and then I will find out if I experience any difficulty installing them through EA App. If I do experience difficulty with either my own laptop and my own EA account, or with my son's laptop and his EA account, then I will follow your instructions regarding how to solve the issue. I can't access my son's EA account or his laptop until he visits in another two weeks but I expect I'll be purchasing a Sims 4 kit or two within the next couple of days for my own EA account on my own laptop. At that time I'll let you know how EA App works for me. I'm sorry again for the length of my post. I truly appreciate your help. Thanks, Hillary
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