Product: EA DesktopPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download GameWhen did this happen? (dd.mm.yy hh:mm) 5/17/2021Summarize your bug When I try to download games on the EA desktop app, the download button is unclickable, or the download gets stuck on calculating time.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Im really not sure, I have not seen a single person with the same problem as meWhat happens when the bug occurs? I cannot download gamesWhat do you expect to see? I expect to see the dowload actually starting.When I try to download a game on the EA desktop app, I get one of two things. Either the download button is greyed out and it says "Loading...". Or when I can actually click the download button, the download says it has started at the bottom, but it just gets stuck on calculating time. The download doesn't show up on the download manager either.

Okay so i read through this feed and i was unable to delete everything in the "EA Desktop" folder, but instead i found a super easy solution to this problem. i ended up just going to "C:\Program Files\Electronic Arts\EA Desktop\EA Desktop" and then running the "App Recovery" program for EA and now im downloading the game no problem. Hope this helps <3

@Cortezthekilla0Did you try these steps? https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Address-game-download-install-issues/m-p/9862645#M839

I am now having this problem, too. I used EA Desktop to install Sims 4 a few months ago with no issues, but now that I am trying to download a second game I am getting "Calculating Time" just as you say. I couldn't complete the steps to remove locally stored data because C:\ProgramData\Electronic Arts\ doesn't have "EA Desktop" for me it only has a folder called "EA Services." I DO see C:\ProgramData\EA Desktop listed separately but I don't know how I feel about deleting something that isn't exactly what they say to delete.

@ReMoDe611552 This worked for me as well, ty for the tip!

EA Desktop downloads stuck on calculating time

28 Replies

D3fCHiLD
4 years ago
@Cortezthekilla0Did you try these steps? https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Address-game-download-install-issues/m-p/9862645#M839
schneids1
4 years ago
After I tried those steps, I got the same result. I opened up EA desktop and went to the game I wanted to download, but I got the loading text instead of the dowload button. Also, I forgot to mention, the only time I get the loading text instead of the download button is whenever I clear the cache, which im assuming I just did with those steps. Whenever I get the loading text instead of the download button, I restart the desktop app and go back to the game and the download button shows up, but then it gets stuck on calculating time.
CharcoalSpore4
4 years ago
I am now having this problem, too. I used EA Desktop to install Sims 4 a few months ago with no issues, but now that I am trying to download a second game I am getting "Calculating Time" just as you say. I couldn't complete the steps to remove locally stored data because C:\ProgramData\Electronic Arts\ doesn't have "EA Desktop" for me it only has a folder called "EA Services." I DO see C:\ProgramData\EA Desktop listed separately but I don't know how I feel about deleting something that isn't exactly what they say to delete.
CharcoalSpore4
4 years ago
@CharcoalSpore4 Okay I got brave/frustrated and deleted everything in the "EA Desktop folder" except "logs" and that fixed the problem. 🙂 Not sure why my folder was in a different spot but it worked!
ReMoDe611552
4 years ago
Okay so i read through this feed and i was unable to delete everything in the "EA Desktop" folder, but instead i found a super easy solution to this problem. i ended up just going to "C:\Program Files\Electronic Arts\EA Desktop\EA Desktop" and then running the "App Recovery" program for EA and now im downloading the game no problem.
Hope this helps <3
sirslappyman
4 years ago
This worked for me too.
ohpangel
4 years ago
@ReMoDe611552 This worked for me as well, ty for the tip!
ReMoDe611552
4 years ago
@ohpangel yeah of course, glad i could help!
Diamond32854
4 years ago
@ReMoDe611552 thanks that worked for me too saw this before I tried reinstalling a 100gb game on a slow internet thanks saved me a day of downloading
SdH_Myrdin
Seasoned Newcomer
4 years ago
Many thanks, this suggestion also fixed this issue for me! 🙂