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Deusestvalde's avatar
Deusestvalde
5 years ago
Solved

EA Desktop leaves small window open when you minimize

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 1e08730f-7516-428e-9656-07e4033f558f Which client functionality are you experiencing thi...
bug
mac
pc
  • kakushi-31's avatar
    kakushi-31
    4 years ago

    @EA_Jason Hey, its already fixed!  Thanks!!!

EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

Hi @l0coMotive,

I just minimized the EA app and I don't see that small window on the bottom left. 

Could you share a screenshot?

l0coMotive's avatar
l0coMotive
4 years ago

You are right, minimizing does leave small window, but closing does.

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    So it only appears when you close the app?

    I tried closing the app a few times and launching it again, but it didn't appear for me. 

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    @l0coMotive @Deusestvalde @EvilUnloaded 

    I have informed the teams about this and we need some more information as it doesn't seems to happen on all PC's. 

    To help with the investigation, could you please provide me with your DxDiag and an Error Report ID?

    • You can read here how to create a DxDiag and you can attach the .txt file to your reply on Answers HQ.
    • And Error Report can be create through the EA App. Go to Help > Error Reporter > Fill in the details > Click on Submit Report > Post the Error Report ID here.
    • l0coMotive's avatar
      l0coMotive
      4 years ago

      Yes it only happens when closing from "x"

      Error Report ID: 0597fd34-4375-4fe0-973c-ac6297e4e301

      • EA_Jason's avatar
        EA_Jason
        Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
        4 years ago

        Thank you very much @l0coMotive

        @EvilUnloaded and @Deusestvalde if this is still happening, then could you please provide the same information? I know that it has been a while, but it would help with the investigation. 

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