Forum Discussion

VasifsizPanda01's avatar
2 years ago

EA games bought via Epic Games won't download or start since Dec. 14, 2023

I bought FC 24 on Epic Games this morning, and now I can't get into the game. When I click on the game icon, EA Play comes up first, then Epic Games, and then it stays. Then when I return to Ea play and click start the game, it stays as in the screenshot.

CM edit: edited title for clarity.

25 Replies

  • my game doesn't open.
    I already installed DirectX again!
    help!!!!
    epic games

  • Mine won't even get to the EA App. EA App won't open through Epic Games or Steam or EA itself. Tried all of the below with now change. Nice app EA. 

    1- Checked my internet connection, it is stable and fast.

    2- Uninstalled with Revo Uninstaller and reinstalled the app multiple times.

    3- Ended task on the EA background services.

    4- Set EA App to run as administrator

    5- Cleared the app data cache for anything EA related.

    6- Turned on Unicode time setting (?) or similar as another thread suggested that

    7- Turned off secure boot in BIOS as another thread suggested that

    8- Updated all drivers

    9- Unplugged the PC waited and plugged back in.

    10- Checked for corrupt files/ hardware

    11- Tried to create a separate admin account in Windows to open it.

    12- Attempted to open an EA game through Steam AND Epic and NEITHER can get EA to open, even if I had those programs install the EA app.

  • Guffreh's avatar
    Guffreh
    2 years ago

    Same issue as the above stated. Just bought Madden 24 through Epic Games because they give cash back rewards and I cannot get it to download.

    When I hit install on the Epic app it pulls up an EA window the same shape as a login window, then disappears and nothing happens. I wait a few and click it again and 1 of 2 things happen; either the EA app opens and there is no sign of Madden in my Library or current downloads, or the EA app crashes all together.

    It seems like troubleshooting with the EA recommended steps has only made things worse. I would request a refund from Epic and purchase the game through EA but I refuse to give EA any money since ignore issues that have been going on for years. Just give us Origin back.

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